Luther Bloomington Acura Subaru - Service Center

I had an excellent experience with having my Subaru picked up to be serviced so I wouldn't have to go into the dealership during a pandemic. The communication as everything unfolded was amazing. At eve picked up to be serviced so I wouldn't have to go into the dealership during a pandemic. The communication as everything unfolded was amazing. At every step I knew exactly what was happening, from picking up my Subaru to servicing it and then returning my vehicle to me. More

First time trying the concierge service for an oil change appointment and everyone was very friendly. Picked up and dropped off my car in a timely manner! appointment and everyone was very friendly. Picked up and dropped off my car in a timely manner! More

Fast and efficient with good communication. I came early and left early. I was well informed of issues that may be needed in the future and left early. I was well informed of issues that may be needed in the future More

My service was completed efficiently and at the time indicated, but the technician neglected to reset my maintenance minder. Vehicle was returned cleaned and sanitized. indicated, but the technician neglected to reset my maintenance minder. Vehicle was returned cleaned and sanitized. More

Service at LBAS is generally a good experience. Work more on "aftercare" when finished servicing the vehicle. I have questions and want to see the what changes were done; instead I hear my name yelled more on "aftercare" when finished servicing the vehicle. I have questions and want to see the what changes were done; instead I hear my name yelled across the room to pay a big bill, here's your keys and the car is outside- no follow-up. I texted the service manager for the follow-up questions. More

I have owned my Subaru Outback for over 6 years and have always had it serviced at Bloomington dealership. I am 70 years old and this is the best service I have experienced, in every aspect, on any car I ha always had it serviced at Bloomington dealership. I am 70 years old and this is the best service I have experienced, in every aspect, on any car I have owned . Thank you ! More

I brought my Subaru Forester in for routine maintenance on 8-26-20. The service provided was excellent and expedient, they had me back in my vehicle a half hour sooner than expected. on 8-26-20. The service provided was excellent and expedient, they had me back in my vehicle a half hour sooner than expected. More

They made it easy to drop off my car, get a loaner, did an accurate estimate and stuck to that, explained everything they thought was needed on my car and didn’t oversell me, and made it easy to drop off a an accurate estimate and stuck to that, explained everything they thought was needed on my car and didn’t oversell me, and made it easy to drop off and pick up. Highly appreciated the loaner vehicle! More

People were great however the wait time of 1:15 was not. When I go to Valvoline I’m out in 20 minutes. Also I get to stay in my car When I go to Valvoline I’m out in 20 minutes. Also I get to stay in my car More

Very polite and friendly customer service. Each line item was explained to me. The wait time estimate provided was accurate. The waiting area was comfortable and social distancing protocols were maintained. was explained to me. The wait time estimate provided was accurate. The waiting area was comfortable and social distancing protocols were maintained. More