Luther Bloomington Acura Subaru - Service Center

Great service and attention to safely and sanitation. The service department had good respect for their customers. We appreciated the check in and status updates via text. service department had good respect for their customers. We appreciated the check in and status updates via text. More

Go ahead and make that appointment online! Thanks for the quick efficient service. I have prepaid regular maintenance on this vehicle. The staff are are very detail oriented and we appreciate t Thanks for the quick efficient service. I have prepaid regular maintenance on this vehicle. The staff are are very detail oriented and we appreciate the effort to keep us abreast of service. More

Service was fast and efficient. I was treated politely and in and out quickly. That’s why I have been coming back for the last 10 years. and in and out quickly. That’s why I have been coming back for the last 10 years. More

Terrible customer service, upsell unecessary work, expensive Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us t Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us the car was surly and threatening and treated us though we were not really entitled to a loaner and admonished us that we would be stiffly penalized if we returned it without filling the tank "even if we only went home and back". I filled it and it took 3/4 gal for 9 miles use. I was told the bill would probably be around $240 for an oil change and a possible tire repair. When questioned, I was told it was due for a "cabin air filter" which I assumed they had checked against my service record. It turns out it was replaced the last service I had done. We parked nearby and took a long walk and called about 2-1/2 hours later and asked if they had it done. No. Have you started it yet? "We're looking at it." We went to get it but they had started by the time we got there and took another 2 hours and texted us trying to sell more service including a brake fluid flush for $133 that was done at the last service by another dealer for $99.. When we picked it up, I spoke with the service manager who made excuses or rationalized every one of our complaints. He displayed absolutely no contrition or even empathy. When I sad we we would not be returning he said, "Fine". When asked how our experience was by the cashier, we told her and she discounted the bill 10% - a nice gesture but too little too late. Update: I received a call from John Reinan this afternoon - the service manager. He apologized and was appalled by the experience we had. He was very personable and offered a complimentary service to demonstrate that they could do better. When I asked to talk to the manager when we were there, they would have been much better served if it had been him. Clearly it was not him that I did have the hopeless conversation with. More

Teamwork reduced wait time I had a recall repair and a loaner was arranged. I arrived a little early and had been assigned to Alex as my repair rep. I believe he was just retu I had a recall repair and a loaner was arranged. I arrived a little early and had been assigned to Alex as my repair rep. I believe he was just returning from lunch and wasn't yet available. One of the other reps immediately got be checked in and over to Erik to process the loaner over to me. Minimum waiting. Same when I returned the next day. Alex was busy with another customer and a different rep got be straightened out and I was out of there quickly. Everybody that I dealt with, from the counter guys to the young lady processing paperwork to the man performing the final disinfection where pleasant encounters. More

Was careful about mask wearing and sanitizing. Sean was great!!! He gave me great advice on tires and kept me updated on progress of my service needs. great!!! He gave me great advice on tires and kept me updated on progress of my service needs. More

Recently purchased a used Forester which I love. There was a leak detected. I brought it in Sat morning and received a loaner to use while you worked on my car. You under promised and over delivered on was a leak detected. I brought it in Sat morning and received a loaner to use while you worked on my car. You under promised and over delivered on the service. It was done within a few hours vs a few days. Everyone was super friendly! Thank you! More

Tyler was professional, clear, friendly, and accurate. I was only at Subaru for a few minutes dropping off and picking up. Like the pay by phone feature. Free car rental was much appreciated. was only at Subaru for a few minutes dropping off and picking up. Like the pay by phone feature. Free car rental was much appreciated. More

Very friendly staff & fast service Just moved into Minnesota with my car under warranty. Have been doring a oil & filter change, as well as a diagnostic test drive with a mechanic. The Just moved into Minnesota with my car under warranty. Have been doring a oil & filter change, as well as a diagnostic test drive with a mechanic. The experience has been superb so far. The oil change was done in around 35 min using express service. As for the test drive, the mechanic was very responsible, which gave me a loaner car so that they can thoroughly check the rear wheel both on road & on air. More

Decent service Next day appointment available. However, the service was very expensive and I felt like they were adding and adding things to the list that 'had' to Next day appointment available. However, the service was very expensive and I felt like they were adding and adding things to the list that 'had' to be done. It was difficult for me to know if they were just upselling or if I truly needed the repairs/maintenance. More