Luther Bloomington Acura Subaru - Service Center

Services not checked but marked as "Good" I brought my wife's car in the other day for an oil change, tire rotation and 3 recalls. Here is my issue. Just before I arrived at the dealership, I I brought my wife's car in the other day for an oil change, tire rotation and 3 recalls. Here is my issue. Just before I arrived at the dealership, I ran out of windshield washer fluid and I had a jug in the back, but forgot to refill it. When I went to pick the car up, I noticed that the low windshield light came on. Yet, the form completed by the technician clearly states that it was checked and was marked as good?? How is that possible, when it was empty?? That tells me it was never checked to begin with. Now, it makes me wonder how many other things are not being checked and if you're really doing an oil change or rotating the tires. How can I prove it was done or better yet, how can you prove it. If a Tech is willing to lie about a simple windshield washer refill, what else are they willing to lie about?? Also, I left a message for Aaron to call me back on Monday. Supposedly, a note was left for him. It is now Wednesday and no one has called me back. More

Four recalls that were supposed to take an entire day took only 2 1/2 hours. Too young to get a rental car and my house was a bit too far away for the shuttle, so they bumped me to the front of the line took only 2 1/2 hours. Too young to get a rental car and my house was a bit too far away for the shuttle, so they bumped me to the front of the line and checked in regularly to let me know where the service was at. Thanks!! More

Total Professionals! I bought my Subaru Legacy here, and will buy every car here going forward. Great service, honest people, good work. They swapped out a warranty part f I bought my Subaru Legacy here, and will buy every car here going forward. Great service, honest people, good work. They swapped out a warranty part for me, and then gave my car a full inspection AND went over the notes with me. More

Generally did what I asked Alex (dealer) suggested spark plugs, so I agreed. Printout said "per customer request". I asked for new Lights and oil change. Printout made no men Alex (dealer) suggested spark plugs, so I agreed. Printout said "per customer request". I asked for new Lights and oil change. Printout made no mention of customer request. Weird! Richard Maus More

Problems starting I brought my car in because it had trouble starting. They could not find anything wrong with it. I had a rental overnight and did not pay for the th I brought my car in because it had trouble starting. They could not find anything wrong with it. I had a rental overnight and did not pay for the thing. The problem remains though..... They did do a recall as well. Victor was the best! More

Very efficient and polite and thoughtful This is where I have bought/leased cars for many years - at first Acuras and now 2 Subarus. The dealership is too far from home to do regular maintena This is where I have bought/leased cars for many years - at first Acuras and now 2 Subarus. The dealership is too far from home to do regular maintenance and Bobby & Steve (also very good) is within walking distance. But for the distance I would probably service at Bloomington. Thanks for the great service on these recalls - recalls can be a bit scary. Price was not a factor - recall. Quality of work - you'd have to ask my car. More

I think the recall issue was handled quickly. A small additional problem I mentioned was not addressed. I would have loved a car wash. The waiting area is pleasant. additional problem I mentioned was not addressed. I would have loved a car wash. The waiting area is pleasant. More