Luther Bloomington Acura Subaru - Service Center

Not my favorite dealership The purchase experience had both good and poor parts. The ability to learn more once some time behind the wheel has been done was excellent. The staff The purchase experience had both good and poor parts. The ability to learn more once some time behind the wheel has been done was excellent. The staff even comes to your house if you have trouble coordinating the garage door with the car button. My first attempt to call for an appointment was met with frustration as the phone number was difficult to find. They ask you to just come in. When I did that there was a two hour wait. I have never experienced that. I didn’t stay and instead of going back I went to another place for the change where I could call for an appointment. My typical experience with the last two metro dealers was to call to make an appointment, drive in to be received by the service director, we talk about what they do during the oil change and other necessary checkups, I sign papers then, is a go relax in the lounge with snacks and beverages and in an hour I’m on my way, When I received a recall I called again (it requires two calls as my first one I left a message and it was not returned). I was able to get an appointment and asked for a loaner. I arrived early to get paperwork done and was told there would be a twenty minute wait. What? Why did I arrive early to wait.VERRY Disappointed and complained to everyone I saw. I found out I was assigned a personal service person to work with. He was very helpful and explained to me why the have difficulty with service. The dealership is working with limited space. I get that. I personally feel that they could do better to respect the customers needs and time. More

oil change There was no wait for my service and I was out of the dealership within 45 minutes with an oil change. Michael was very attentive and thoroughand frie There was no wait for my service and I was out of the dealership within 45 minutes with an oil change. Michael was very attentive and thoroughand friendly; he even game me a coupon for a free carwash since it was snowing outside. More

Total customer friendliless! Customer is No. 1 with this service. Appreciate the suggestions for servicing, and very accurate timeframe to completion! Glad to have the Lifecycle Customer is No. 1 with this service. Appreciate the suggestions for servicing, and very accurate timeframe to completion! Glad to have the Lifecycle oil changes. More

Great service experience again The oil change and tire rotation took just a couple hours, using the drive-in unscheduled method. Everything was discussed clearly and the cost was ju The oil change and tire rotation took just a couple hours, using the drive-in unscheduled method. Everything was discussed clearly and the cost was just as expected. I also appreciate the clean and roomy waiting area where I can fire up my laptop and get work done while I wait. More

The service was excellent! I’ve never been to that location for service and they made it easy and were very fast! I will go back and recommend them. location for service and they made it easy and were very fast! I will go back and recommend them. More

The service I received from the moment I arrived was incredible! I was greated quickly, they assisted me with getting items out of my vehicle and had the courtesy car ready. The service team helped set incredible! I was greated quickly, they assisted me with getting items out of my vehicle and had the courtesy car ready. The service team helped set up hands free and bluetooth and I was on my way. I received text messages with updates regarding where my vehicle was in the process. When I picked up my car, they had washed it. The level of service is exceptional! More

Friendly service, great communication. Got my express service done in under an hour with no appointment. Free popcorn and coffee in the waiting room. Overall, a pleasant experience. service done in under an hour with no appointment. Free popcorn and coffee in the waiting room. Overall, a pleasant experience. More

Customer Service We couldn't have asked for a more courteous, friendly, fast experience. Tyler was informative and put us at ease immediately. Thank you, Tyler for y We couldn't have asked for a more courteous, friendly, fast experience. Tyler was informative and put us at ease immediately. Thank you, Tyler for your help in making our first visit to the service area such a breeze. More

Can't wait until I need another repair! So easy to schedule and that's just the start. Always friendly staff who explain things so well. Nice new Crosstrek for a loaner. They found a few thi So easy to schedule and that's just the start. Always friendly staff who explain things so well. Nice new Crosstrek for a loaner. They found a few things that I needed to deal with that I was happy to get fixed. Checking out was a breeze and I love paying on line. 220,000 miles of pure Outback love. Can't wait to get the oil changed on the new Outback. More

Great service with a smile! From the minute I showed up until the completion of my service I was treated in a very prompt and fair manner. I got the sense that everyone I intera From the minute I showed up until the completion of my service I was treated in a very prompt and fair manner. I got the sense that everyone I interacted with was part of a team who was out to make sure they do good work for the customer and deliver a great experience. Very pleased! More