Luther Bloomington Acura Subaru - Service Center

Never Going Back Again Let me start by saying that the last 3 times we have brought our cars in we have had very poor customer service. I used to work for Luther and know t Let me start by saying that the last 3 times we have brought our cars in we have had very poor customer service. I used to work for Luther and know they are capable of taking care of their customers. This dealership no longer lives up to that standard. So last year they re-did the brakes and instead of taking care of the caliper that was leaking when they replaced the brakes we had to go back a week later and replace the caliper. No mention from Randy Larsen about it before hand. So it cost us more time and money instead of taking care of it at the same time. Last week from the time I brought the car in until my car was returned to me it was a disaster. Randy was a horrible customer service rep. He didn't read the notes on the car and what needed to be done to it. He complained about having to work on our "vintage 2003 RSX", It was like he didn't want our money and didn't care if he fixed our car. (I wonder if it was because it was our 2003 beater car, it was almost like he was to good for it.". When he finally figured out what was wrong, even though they were the ones who told us this was an issue on our last check up. Also... When we set up the appointment and asked that the left CV boot be replaced, because it was broken Also...We had received a text from dealership telling us the part was ordered before we brought it in and again the notes from the last visit. Randy tells us there is nothing wrong with the car, he has been working on the right side all day and they can't find anything wrong. I had to tell him to check his notes because it was the left not the right side. Which makes me question this dealerships ability to work on cars. They finally fix the car and it was an ordeal just to get him to fix it. When they finally replaced the axel, Randy told us he didn't care if he fixed it and we besides it's not like they could do an alignment on the car. Again... This was after they put in a brand new axle. (BTW Tires plus did not have an issue doing our alignment and the guy asked why they didn't do it when they put the axle on.). Randy was not courteous and acted like we were bothering him for asking questions abut our car. In other words horrible customer service. So my car is finally done, I return the loaner after a 12 hour day at work. They walked me to the front to pay and some woman runs up to me demanding the key fob. I jokingly stated I wasn't trying to steal the car but she looked at me like I was a thief. Then the kid pockets my keys while I am paying and watching him do it. The nice nice girl who cashed me out hands me the receipt I told the kid my car is up front don't bother. She has me sign paperwork I get distracted and I walk out the door. They didn't give me the keys. I go back in and my keys are gone. I say to the runner hey I saw you pocket them, he claims they are not there, he didn't take them. The service manager comes running up front and doesn't acknowledge me and runs to the back and at this point I am ready to blow. 10 minutes later the runner comes up to me and says "Oh you must have dropped them on the ground. I have a beaner on my keychain it was unscrewed and I had prepped it for the keys. I look at the kid who would not make eye contact and just left. The saddest part is that I payed them to treat us this way. Apparently my money isn't good enough for them. What Randy and the rest of the dealership didn't realize is that we were in the market for a brand new car and after driving the TLX they loaned me I decided that would be my next car. So Randy has cost his dealership a car sale and a loyal customer of Bloomington Acura for the last ten years. (It should also be noted that I live in Saint Paul and it was inconvenient for me to drive to them, but they had done such good work in the past I was loyal to them.) In other words, I am never going back there again. More

Extraordinary I've been a Bloomington Subaru customer for a long time, but this was the first time I had tried the Accelerated Service. Victoria, who checked me in, I've been a Bloomington Subaru customer for a long time, but this was the first time I had tried the Accelerated Service. Victoria, who checked me in, sent me a text message soon after I checked in, and the text said that she wanted my experience to be Extraordinary - and she was right!!! 24 minutes after I checked in I got another text message saying my car was ready to go!! More

Through, quick,efficient and friendly Service was great,, always leave happy. No my review does not need to be 25 words long. I'm the customer!You need to lighten up a little bit. The w Service was great,, always leave happy. No my review does not need to be 25 words long. I'm the customer!You need to lighten up a little bit. The world isn't perfect and either is Subaru. More

Prompt, courteous and efficient service. Thank you for making this easy! All of my questions were answered and I will be returning here in the future. making this easy! All of my questions were answered and I will be returning here in the future. More

Happy customer Great service! Randy is great to work with and he always takes good care of us! I always leave a happy customer! Thank you Bloomington Acura.... Great service! Randy is great to work with and he always takes good care of us! I always leave a happy customer! Thank you Bloomington Acura.... More

My wife and I have purchased both of our Subarus here. We're had a great experience from beginning to end. This includes the service department as well. Courteous and understand time constraints. We're had a great experience from beginning to end. This includes the service department as well. Courteous and understand time constraints. The only issue I have had, is the high prices for standard services, such as oil changes and tire rotations. The rotation doesn't include balancing for what they charge. More

Explaining the Pain It had been a long time since our car was in for regular maintenance. Tyler was helpful over the phone explaining the parts and the time it would take It had been a long time since our car was in for regular maintenance. Tyler was helpful over the phone explaining the parts and the time it would take to replace them. He told us why they were part of the maintenance scheduled for 105,000 or 120,000 miles and what might happen if we didn't. An ounce of prevention being worth a pound of cure and all that. While the bill was quite large it made sense. Had we scheduled maintenance at regular intervals, that cost might have been more spread out. More

Gratis Replacement of wheel locks All those involved with replacing my wheel locks were wonderful- from first call to service desk to completion. During a previous tire service, the w All those involved with replacing my wheel locks were wonderful- from first call to service desk to completion. During a previous tire service, the wheel lock key went missing. At another repair shop, in order to replace my rack and pinion, the wheel locks had to be cut off. I had called ACURA before they cut off the locks and was assured that the wheel locks would be replaced and I would be reimbursed for the labor charged. All of this was, indeed, done by Acura - as promised. More

Excellent Service Scott was prompt, thoroughly explained everything that was going to be done, and how much everything would cost. My car was ready faster then anticip Scott was prompt, thoroughly explained everything that was going to be done, and how much everything would cost. My car was ready faster then anticipated. More

Great Service Thanks - all went fast and easy. I was impressed someone was there and knew or suspected they knew my name and off we went. We even got to work on t Thanks - all went fast and easy. I was impressed someone was there and knew or suspected they knew my name and off we went. We even got to work on time. More