Luther Bloomington Acura Subaru - Service Center

Hiway robbery I can get my tires rotated at Discount tire for $0 even if I didn’t buy my tires there. Yet I buy a new vehicle and get charged $27 for a tire rotati I can get my tires rotated at Discount tire for $0 even if I didn’t buy my tires there. Yet I buy a new vehicle and get charged $27 for a tire rotation. 🤮 Bad business in my opinion I won’t be back . More

The best darn dealership in America! I’m a bit biased in my review...because I’ve bought 3 Subaru Outback’s from Luther Subaru and have been treated like royalty from the first time we st I’m a bit biased in my review...because I’ve bought 3 Subaru Outback’s from Luther Subaru and have been treated like royalty from the first time we stepped into the showroom. Edward Kapustin has been our salesman for all of our cars and he’s given us the best service, advice, and the fairest of deals. The service department is sterling! Excellent quality work, fair pricing, and truly honorable. If it doesn’t need to be done...they’ll tell you. If it does...they’ll tell you that too and give you the price right up front. Our gold standard for dealers was a Lexus dealership in Greenwich, Connecticut, when we lived there. Luther Acura-Subaru is Platinum! Doesn’t get any better than that...btw...nobody asked me or paid me to say these things... I believe it. More

Oil change. Drove in for oil change. Left 20 min. later. Great service and very fast. I'd highly recommend. I will use them all the time. Drove in for oil change. Left 20 min. later. Great service and very fast. I'd highly recommend. I will use them all the time. More

Good timely service Victoria was very helpful and the service was very quick. I was quite pleased with how everything went. Great job and a great staff, too. Victoria was very helpful and the service was very quick. I was quite pleased with how everything went. Great job and a great staff, too. More

Airbag and Piston Rings Sticking recall services Drop-off my vehicle for factory airbag recall service and piston ring stick issue. Alex informed the warranty on the second one was over and it would Drop-off my vehicle for factory airbag recall service and piston ring stick issue. Alex informed the warranty on the second one was over and it would cost in the thousands and two days to perform. Better that I watch for oil consumption at 1000 miles interval and add more if needed. I proceeded with only the airbag service. I was out of town that week, so will pick the following Monday. Alex was ok with that. I received service complete call on Friday them picked it up early on following Monday. I would give 5 stars for Quality of Work if the car get a free car wash. More

I got an oil change, tire rotation, and car wash. Subaru was fast, efficient, and explained the services in a simple way so I knew exactly what dad done to my car. The time they told me it would take Subaru was fast, efficient, and explained the services in a simple way so I knew exactly what dad done to my car. The time they told me it would take to complete everything was spot on. The waiting room lounge was comfortable and they had free snacks, wifi, and the driver game on. More

Great service I was able to get clear explanations of what our car needed. The waiting room is very comfortable. Makes waiting for the car easy! Thanks I was able to get clear explanations of what our car needed. The waiting room is very comfortable. Makes waiting for the car easy! Thanks More

Not accountable for their product Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able to accelerate, which is especially important while driving in traffic, switching lanes, etc. I was nearly run into twice because I could not accelerate and get out of the way of oncoming traffic. My service adviser said he has had the complaint before and after driving my vehicle said that he experienced the delay, wished it didn't do that, but that's normal for this vehicle. I talked to John, the service manager, and he too has heard the complaint before but tried to blame driving habits on the issue. He basically said that "erratic" driving is when it shows up. No...it happens during normal driving conditions like turning into my driveway, going through a drive-thru restaurant lane, etc., as well as times it is critically needed that you accelerate, which he called erratic. To summarize, the vehicle is destined to be in an accident because of this issue. What I expected from a professional manager was to put the customer first, agree that the delay issue could cause an unfortunate accident, and, since they couldn't fix it, get me together with sales and find a more suitable vehicle for city driving. He did none of that. Also, the sales team needs to disclose the issue to potential buyers. John told me that he has heard the majority of complaints on this issue from drivers of 2016 and newer Acura MDX's. If you own one of these models and bought it there, did they disclose that? I hope so, but kind of doubt it. Anyway, I'll be getting a different vehicle soon...but not there. They don't want my business. So the problem is, will anyone want my car when I disclose the issue? I wouldn't. More

Oil Change and tire rotation So far so good. They need no appointment for oil change. Just drive thru accelerated service and they take care of it. I was out of the place in 20 mi So far so good. They need no appointment for oil change. Just drive thru accelerated service and they take care of it. I was out of the place in 20 mins. Tire rotation costs extra. More

Pleasantly surprised Most of the time I avoid going to the dealership, because I think it’s going to be too expensive. But I had a problem with my car when my usual mecha Most of the time I avoid going to the dealership, because I think it’s going to be too expensive. But I had a problem with my car when my usual mechanic wasn’t open, so I called the dealership. I got in pretty quickly, and everything was covered under warranty, so no cost out of my pocket. The service associate was also super helpful and everything was handled very nicely. More