Luther Bloomington Acura Subaru - Service Center

Warranty service Had to wa it a few days to get an appointment, but service advisor was responsive & professional. Turned out to be a quick repair. Appreciated the loa Had to wa it a few days to get an appointment, but service advisor was responsive & professional. Turned out to be a quick repair. Appreciated the loaner & car wash More

Fast, friendly, hassle-free service It's clearly a well-oiled machine: Appropriately staffed, abundant loaners, extended service hours. I really don't think anyone could have been nicer. It's clearly a well-oiled machine: Appropriately staffed, abundant loaners, extended service hours. I really don't think anyone could have been nicer. Happiness! Thank you! More

No appointment My husband had a Dr appointment and we didn’t know how long it would take so we took a chance and just pulled in to see if we could get an oil change My husband had a Dr appointment and we didn’t know how long it would take so we took a chance and just pulled in to see if we could get an oil change and tires rotated. The attendant was very nice and friendly and we didn’t have to make another trip in. More

Love this service center Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. More

Know your customer The only word I would say is "Know your customer" irrespective of when they come at the scheduled time or they come early. I dropped my car the night The only word I would say is "Know your customer" irrespective of when they come at the scheduled time or they come early. I dropped my car the night before the service and was picking up the loaner. The loaner that was given to me was a base model. I know and have known that there are advanced model in the loaner department. I also wanted to test drive a 2016 Advanced loaner so I can trade my 2015 to a 2016. I was not even given the consideration to make sure the car had at least GPS if not all the bells and whistles of the Advanced. I had to use my phone for the entire time (where I have no iPhone and all I had was Android and not able to use the smartphone feature) for my navigation in town. So I would advise the next time, they at least know the customer and also ask them or let them know if it is acceptable based on what the customer drives and not just shove them into a loaner because that is all your job is. I have been with Luther since 2004 and would like to continue that relationship. Hope this is given its due consideration. Thanks Laxmi More

Prompt service, completed timely. Express service makes it easy to have maintenance items taken care of on short notice and little hassle. My service writer, Anthony, is always excelle Express service makes it easy to have maintenance items taken care of on short notice and little hassle. My service writer, Anthony, is always excellent. More

Scheduled maintenance Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with Always a good experience. Kind and helpful staff. I tried to submit this last week! I do not have time or feel the need for “25” words. I’ve been with this dealer for many years I’ll continue with them because the experience is always positive! More

Excellent Service Bloomington Subaru and their staff always provide prompt and courteous service. They kept me timely informed on the progress of my repairs. Will alway Bloomington Subaru and their staff always provide prompt and courteous service. They kept me timely informed on the progress of my repairs. Will always return for service. More

Very disappointing I bought my car here in 2005. I have had all oil changes and repairs done here. I recently brought my car in for an oil change and agreed to a 120,0 I bought my car here in 2005. I have had all oil changes and repairs done here. I recently brought my car in for an oil change and agreed to a 120,000 mile check-up since I was there and had the time. I was informed three lights (one headlight and both fog lights) needed to be replaced and of labor costs due to having to drop the bumper to get at the fog lights. The total bill was over $1000.00. Six days later I noticed one fog light was out. I took my car back in and was told there was a miscommunication. They thought I only wanted one bulb replaced. Inconceivable! Now I was going to be charged for labor a second time. I asked that they speak to a manager about this situation. They did and in the end I was not charged. I no longer have the confidence I have enjoyed in the past. Many errors on the write-up, like describing my car as an Acura not a Subaru. I will not go back. More

Very Good Service! Everyone is so professional at Luther Bloomington Acura Subaru. They explained in detail what was wrong with my car and how it could be fixed which b Everyone is so professional at Luther Bloomington Acura Subaru. They explained in detail what was wrong with my car and how it could be fixed which by the way is under the Warranty, so there is no cost to me. They also provide loaner cars and work well within my work schedule. I plan on keeping my Subaru for a long time so am glad I have a reputable dealer to get my service done. More