Luther Bloomington Acura Subaru - Service Center

Disappointed I took my car in because all of my error lights would randomly come on while I was driving. When I took it in the person at the Check in counter repl I took my car in because all of my error lights would randomly come on while I was driving. When I took it in the person at the Check in counter replicated the issue and in doing so completely locked up the car so you couldn't take it out of gear even after restarting it. After it was "fixed" I went to pick it up and noticed on the drive home that the plate covering the shifter was scratched and gouged up. Not in the condition I took it to them. They didn't even mention that they damaged my car when I picked it up. I had to call to get the service manager and wait for them to call me back. They finally agreed to replace the part they damaged which resulted in another trip. I purposely go to the other Subaru dealership to have work done and had this issue happened and I was in that area, I would've. So much better service at Walser! More

Excellent service representative. Service advisor helped take care of two additional problems with my car. The technician actually showed me one of the parts that need replacing. & re Service advisor helped take care of two additional problems with my car. The technician actually showed me one of the parts that need replacing. & recomendated the other. More

Easy to use It’s always easy to schedule an appointment. They’re always ready for me when I arrive and the work is done and my car washed and returned in a reason It’s always easy to schedule an appointment. They’re always ready for me when I arrive and the work is done and my car washed and returned in a reasonable amount of time. More

Great customer service, super staff. I have been coming to Bloomington Acura Subaru for over 15 years because of the friendly staff, reliable service and customer-centered philosophy. A g I have been coming to Bloomington Acura Subaru for over 15 years because of the friendly staff, reliable service and customer-centered philosophy. A great place.with wonderful people. More

Great My advisor was really helpful and nice she made sure that I was out fast and made sure that I got a car wash at the end My advisor was really helpful and nice she made sure that I was out fast and made sure that I got a car wash at the end More

How to turn customers into hostages. I used to be a major advocate of the Acura brand, so much so I bought a second. After bringing in my TL for the major 100k mile service with an antici I used to be a major advocate of the Acura brand, so much so I bought a second. After bringing in my TL for the major 100k mile service with an anticipated $2,000 bill, I was floored to get a call that I needed a new oil pump because of a leak. This car hasn't leaked a single drop of oil on my pristine white garage floor in the many years I've owned it. I don't believe lies that the oil burns off or any other crap like that because that's what the oil light is for!!! I've never had an issue with the "Check Engine" light or any other dash indicator. It does prove your multi-point inspection is a bunch of garbage - you cant even detect an oil leak without ripping my car apart and ripping me off of thousands. This all left me in a position of spending a ton more money or get my car back with a new oil leak since I never had one. This is the hostage situation. Now I'm ready for the next person to ask me how I like my Acura. I'm keeping the bill in the glove compartment with a map of all the Lexus dealers in town. It's become a bit of a mission - you may have stole my money but the collateral damage of a ripped off customer will live on. In case it's not obvious, I will never be back. After years of insisting my car be serviced by Acura the only way you will see either of our Acura's is by driving by a competitors used car lot. BTW - I'm contemplating having another mechanic take the car apart to get the serial number off the oil pump you "installed". I hope for your sake the lot control number doesn't trace back to the manufacturing line otherwise that's the pump that came with the car. P.S. almost forgot to mention, took 20 minutes for them to find my car. Yes, they lost it! More

Just an oil change and tire rotation Friendly service and engaging service person, Leon. Well organized and on time. Good place to relax in service area.. decent coffee as well. Pain free Friendly service and engaging service person, Leon. Well organized and on time. Good place to relax in service area.. decent coffee as well. Pain free! More

B12 service I came in for B12 service on my car. I was warmly greeted, told exactly what was going ro be done, when it would be finished and the cost. Very friend I came in for B12 service on my car. I was warmly greeted, told exactly what was going ro be done, when it would be finished and the cost. Very friendly service. More

09 RL in for airbag replacement & routine maintenance Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnigh Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnight at hotel. More

Quick Competent Accomodating Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professio Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professional. More