Luther Bloomington Acura Subaru - Service Center

As part of my service, I was told the multi-point inspection determined that I needed a new battery because it failed the cranking amp test. Since this battery was still under warranty through AAA, a inspection determined that I needed a new battery because it failed the cranking amp test. Since this battery was still under warranty through AAA, a service tech was sent out to replace it. He tested the battery first and it tested better than it was actually rated. He confirmed the results were correct and did not replace the battery. I contacted the service department at Luther about this experience. They had no explanation and I did not hear from them again. Luther would have replaced my good battery and charged me accordingly. I really can no longer trust their recommendations without getting another opinion. More

Excellent customer service. Clear communication and expectations were well understood. Timely service. Very helpful to have a courtesy car. Clear communication and expectations were well understood. Timely service. Very helpful to have a courtesy car. More

Timely service with an assortment of delicious treats and coffee to help pass the time. coffee to help pass the time. More

Service Center staff was knowledgeable and courteous. They listened to my concerns that price for oil change was outrageous. They listened to my concerns that price for oil change was outrageous. More

Everything went just as it should. Work completed on time. Service staff very helpful. Chris was excllent Work completed on time. Service staff very helpful. Chris was excllent More

Great customer service. Clear explanation of work needed to be done with video demonstrating the affected areas. You are guided to understand what’s urgent for your car tha Clear explanation of work needed to be done with video demonstrating the affected areas. You are guided to understand what’s urgent for your car that needs immediate fixing and what can be done later - This is helpful for someone like me who don’t know much about cars. More

They’re quick when it comes to service, their communication is excellent and I will keep coming back! communication is excellent and I will keep coming back! More

Bad communication. Quoted me for the wrong part, even though I called twice to double-check. Gave me a higher quote for the service while in-person than on the phone. W Quoted me for the wrong part, even though I called twice to double-check. Gave me a higher quote for the service while in-person than on the phone. Wasted my time. More

The contact in the service area was very friendly and helpful. I will be back helpful. I will be back More

I had a great experince. They were kind, helpful, professional and they do wonderful work. I am very satisfied and I will be back in the future when needed. They were kind, helpful, professional and they do wonderful work. I am very satisfied and I will be back in the future when needed. More