Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,940 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,940 Reviews of Luther Bloomington Acura Subaru - Service Center
Sort by
December 28, 2021
I was Very happy with the people and service. Have been a loyal customer for 30 years. a loyal customer for 30 years. More
by papan003
Verified CustomerEmployees Worked With
December 28, 2021
Friendly service, however I was quoted $110.00 for my service. Then I was charged $120.00 I presented my Subaru coupon to bring it down to 110.00. I think it should have been $100.00. I have no problem w service. Then I was charged $120.00 I presented my Subaru coupon to bring it down to 110.00. I think it should have been $100.00. I have no problem with the Subaru dealer. I will drive a little further to get my service done. As I drove into the service dept they told me my alignment was good but tires worn. Then I get a quote for 4 new tires and 150.00 four wheel alignment. Very nice dealership everyone there was very polite Thanks, Jeremiah Collins More
by Jeremiah
Employees Worked With
Nhu Le
December 27, 2021
I'm leaving this negative review only after emailing the Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked on my Forester. The brake fluid was visibly low and dirty, so I agreed to a flush. A short time later my service advisor, Michael Dao, came up to the waiting area and told me that an inspection showed that the front and rear brake rotars needed to be replaced along with front and rear brake pads. With regard to the rotars, he said that they couldn't be cut through and reused; they needed to be replaced for safety. AFTER I agreed to having this additional work done, I received the video inspection, in which the technician specifically stated that the rotars did NOT need to be replaced and could be cut through in order to save me some money. When I approached Michael about this discrepancy, he explained it away, saying that he discussed it with the tech and they both agreed that the rotars should be replaced. I left the dealership feeling taken advantage of. Lacking any mechanical knowledge of my own, I have always trusted service advisors to tell me what I must do to maintain a safe vehicle, but here I was sold expensive work that, according to the tech himself, I did not need. When I received a "form" email from Lisa thanking me for my business and inviting any feedback, I immediately responded by sharing these specific concerns (which are evidenced by the video inspection itself), but my email has gone unanswered. So there seems to be a lack of responsiveness as well. Steer clear. More
by BrettaMs
December 26, 2021
Derrick was courteous, kind and knowledgeable. He showed me the waiting room upstairs and answered my questions. My wait was shorter than I anticipated. Thank you! me the waiting room upstairs and answered my questions. My wait was shorter than I anticipated. Thank you! More
by KELLJANE
Employees Worked With
December 25, 2021
Courteous, efficient, thorough service with immaculately clean waiting area. I was greeted immediately and my service agent Chris Kaufman kept me updated and was extremely polite. clean waiting area. I was greeted immediately and my service agent Chris Kaufman kept me updated and was extremely polite. More
by SLDAVIS23
Employees Worked With
Christopher Kaufman
December 24, 2021
Loved receiving the video of the inspection of my car! Friendly customer service and nice lounge to wait in. Friendly customer service and nice lounge to wait in. More
by RC
Employees Worked With
December 24, 2021
Everyone in the service department went above and beyond. They took care of me like I was their best friend. They took care of me like I was their best friend. More
by Mtee2
December 23, 2021
Excellent service. Mitch kept me informed thru out the process. Would highly recommend to friends and family. process. Would highly recommend to friends and family. More
by wendytanner
Employees Worked With
