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Luther Bloomington Hyundai - Service Center
Bloomington, MN
3,104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
3,104 Reviews of Luther Bloomington Hyundai - Service Center
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October 29, 2021
As always, it was good experience in a unknown situation. For me, car problems are scary and stressful. Thank you to Austin for listen, providing humor and his excellent customer service. For me, car problems are scary and stressful. Thank you to Austin for listen, providing humor and his excellent customer service. More
by Michelle K
Employees Worked With
October 29, 2021
Great place! Technician Chris was amazing to work with. I will definitely be coming back to this store. Probably even tomorrow will definitely be coming back to this store. Probably even tomorrow More
by mrvincent1
Verified CustomerOctober 28, 2021
I found scheduling an appointment at my convenience to be easy and quickly accomplished. As I waited fir completion, I was kept totally in the loop. The work was completed quickly and completely and I am ver easy and quickly accomplished. As I waited fir completion, I was kept totally in the loop. The work was completed quickly and completely and I am very happy with results👍 More
by Happlie
Employees Worked With
October 27, 2021
I had the most unpleasant experience at this location. I have had major repair issues that range from engine failures, clutch failure and steering wheel repair done on my 2012 Sonata. Never had any issues i have had major repair issues that range from engine failures, clutch failure and steering wheel repair done on my 2012 Sonata. Never had any issues interacting with any of the service people. I came in the morning of 10/26/21 for break lights that won’t turn off and air bag light that was on. Keep in mind that the steering wheel was repaired by Hyundai in 2020. I had questions about the diagnostic fees/price gouging and that’s when the service person became argumentative. I asked to speak to a manager since she was asking me to shell out $500 in diagnostic fees that didn’t make sense. The service manager Carleen Shimanski came out with a scowl and an attitude to match. Needless to say she didn’t take it well that I asked for a manager and she really let me know it. Conversation went downhill immediately and her condescending attitude was definitely not appreciated, and was unproductive. Bloomington Hyundai treat your customers better and revisit the role of a manager with your leadership. A manager steps in to clarify and resolves issues. The approach should be consumer centered with retention goals. Carleen Shimanski failed to simply do her job that day because she either lacks the interpersonal communication skills or she chose to be that way. NOT OK!!!!!!!!!!! More
by Fara2012
Employees Worked With
Carleen Shimanski
October 27, 2021
Easy to make online appointment, did a great job. Ready when promised. Will use again in the future. when promised. Will use again in the future. More
by KENNYAA
Employees Worked With
October 27, 2021
GOOD SERVICE, timing,good communication , treating good way answer all your questions I really appreciated way answer all your questions I really appreciated More
by Hafsa Ali
Employees Worked With
October 26, 2021
Nancy was great! They fit in same day bc my engine light was on. Really grateful! was on. Really grateful! More
by designkcv
Employees Worked With
October 23, 2021
Was great working with the service team,great communication, and accommodated all my needs accordingly! Thank you! communication, and accommodated all my needs accordingly! Thank you! More
by jolenegunner
October 23, 2021
Staff was very informative and service was good,they provided correct estimates and needed service provided correct estimates and needed service More
by SAURABH_LAL
October 22, 2021
Good service with on time employees that are always willing to go the extra mile for my needs willing to go the extra mile for my needs More
by bethnagovsky
Employees Worked With
