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Luther Bloomington Hyundai
Bloomington, MN
6,622 Reviews
We are the newest and most convenient Hyundai dealer serving the Twin Cities of Minneapolis, St. Paul and the surrounding communities. Our new, State-of-The-Art campus features many of the amenities one would expect. Complimentary Wi-Fi, an assortments of snacks, FRESH fruit, bottled water, Starbucks Coffee as well as teas, cider and hot chocolate. Relax in our comfortable waiting lounge with a business center and children's play area. We are the first Hyundai dealer to offer evening and Saturday service for our guests. Minnesota's Customer Satisfaction leader and winner of the Prestigious Hyundai Customer Satisfaction Banner. Come see why Luther Bloomington Hyundai is THE place to buy or service your Hyundai! Complimentary loaner cars and shuttle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
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Hours
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,109 service reviews
October 20, 2026
I normally don’t write reviews, but my experience with Luther Hyundai has been one of the most frustrating and unprofessional experiences I’ve ever had with a dealership. I switched from Toyota to Hyundai Luther Hyundai has been one of the most frustrating and unprofessional experiences I’ve ever had with a dealership. I switched from Toyota to Hyundai because our growing family needed an eight-seater. The Palisade offered 0% APR, making it an attractive option. I had always loved Toyota and received excellent service from Walser, but I decided to give Hyundai a chance. I now deeply regret that decision. Almost immediately, we began receiving suspicious mail and phone calls about repair coverage and additional protection plans. Our vehicle was less than a year old, yet we were already dealing with multiple recalls. In August, we took our Palisade to Luther Hyundai in Bloomington for a routine oil change. A manager suggested leaving it there to complete the recalls and offered us a loaner. I dropped it off with no windshield damage whatsoever. When I picked it up, there was a noticeable crack in the windshield. Despite having had possession of the vehicle, the dealership denied responsibility. I ultimately had to go through my own insurance. A week later, I brought the vehicle back for windshield replacement. During that repair, they scratched and damaged another part of my car. This time, thankfully, they acknowledged the damage. A manager assured me it would be fixed and instructed me to visit their Plymouth location. That meant driving 35 minutes instead of 15, with all four of my children, including my newborn. When I arrived, nobody knew why I was there. There was no appointment recorded, and employees had to contact the person who had been messaging me just to figure things out. I had also been promised a rental vehicle. Nothing was ready. I waited with my children, then had to move all their car seats into the rental. Why hadn’t anyone coordinated this? Where was the manager who had arranged everything? Why couldn’t anyone offer even a simple apology? The following day, I returned to collect my vehicle. Unbelievably, the same thing happened. Staff again had no idea why I was there. I had to explain the entire situation from the beginning, and nobody seemed to know how to handle the rental. The manager never came out to acknowledge the inconvenience or apologize. I transferred the car seats again and left. Once home, I discovered a sticker on the replacement windshield. Removing it left stubborn residue I still cannot get off. By then, I was exhausted and decided not to pursue yet another issue. School started, life got busy, and with four children, the weeks flew by. Recently, while cleaning my car, I noticed something infuriating: the part they had damaged and removed during the windshield replacement had not even been properly reinstalled. After all the appointments, unnecessary drives, insurance involvement, waiting, and repeated explanations, they still hadn’t finished the job correctly. This is careless, irresponsible, and unacceptable. Customers should not have to inspect every inch of their vehicles to ensure a professional repair was actually completed. We should not have to chase managers, repeat our stories to confused employees, or rearrange family schedules because a dealership cannot communicate internally. To make matters worse, I still haven’t been able to reach my tint installer to replace the windshield tint lost during the replacement of the glass Luther denied damaging. What disappoints me most is not simply the damage. Mistakes happen. It is the lack of accountability, organization, communication, and respect for customers’ time. Each opportunity to make things right somehow created another problem. My experiences with Toyota and Walser were completely different. I never imagined that purchasing a nearly new vehicle would lead to this much stress and inconvenience. If you are considering Luther Hyundai for sales or service, please think carefully. If you do take your vehicle there, photograph it beforehand and inspect it thoroughly before leaving. More
by Amal
Employees Worked With
I don’t want to blast this person
July 02, 2026
Two seperate service visits, first - one 1 hour past time estimate, 2nd time 45 minutes past time estimate. Failed to complete service request on second visit. Trying different dealership for next service. estimate, 2nd time 45 minutes past time estimate. Failed to complete service request on second visit. Trying different dealership for next service. More
by jackluann1
Employees Worked With
Jhaiquan Brown
June 01, 2026
I brought my car in to see if my tires were covered by warranty as I had a bulge in one. The service advisor I worked with, Ben Endres, talked to me as if I was a kid being lectured. Everything he said wa warranty as I had a bulge in one. The service advisor I worked with, Ben Endres, talked to me as if I was a kid being lectured. Everything he said was dripping with attitude.. Example when I asked if my tire was covered by warranty he said "Well that's not normal wear and tear so what do you think?" Then he mentioned it may be if I had purchased extra protection and he asked if I had. I told him I didn't know as I purchased the car there well over a year ago. He looked and said "oh it looks like you were smart enough to buy that." He then asked if I had done a tire rotation and I said I had done all my maintenance there and he again said "oh so I need to look it up, you don't just know that?". Basically he was a complete jerk to me. I walked away and went elsewhere.Hos attitude makes me not want to buy anything at this service center again. More
by Kbormann
Employees Worked With
Ben Endres
February 03, 2026
I want to thank Nancy Ogrezovich and her service/body shop team !! I have a 2018 Hyundai Elantra se with 64k miles on it. For the past 5 years I have had paint peeling which is covered under warranty. shop team !! I have a 2018 Hyundai Elantra se with 64k miles on it. For the past 5 years I have had paint peeling which is covered under warranty. Nancy and the team got my hood repainted within a week's time and a courtesy rental that was very much appreciated. Keep doing what you guys are doing for more customers like me ! THIS IS AN ABSOLUTE 5 STAR To Bloomington Hyundai! I certainly will refer more customers your way and I would give Nancy Ogrezovich a promotion for her attentiveness and professionalism. BRAVO TEAM ! Patrick Mahony More
by ckmahony21
August 18, 2025
Indescribably poor service. Hyundai Tucson was taken in for Service almost 11 months ago and nothing has been done with the vehicle. The engine was burning excessive amounts of Hyundai Tucson was taken in for Service almost 11 months ago and nothing has been done with the vehicle. The engine was burning excessive amounts of oil which was causing the catalytic converter to be clogged. Quoted $7000 in repairs and said the car was unsafe to drive due to a driveshaft issue. The engine was under warranty and they refused to replace. No calls returned, several visits to the dealership and brushed aside saying I would be called the following day with no follow up. They did provide a loaner which they are now demanding be returned with absolutely no resolution to the original service repairs that were needed. I would never buy a vehicle from the dealership or trust their service department. More
by kim.powers321
September 28, 2024
I setup a service date for a manufacture recall on my 2020 Genesis G70. I was told I had to drop my car off, the night before and it would be the first vehicle worked on since it would take about 4 hour 2020 Genesis G70. I was told I had to drop my car off, the night before and it would be the first vehicle worked on since it would take about 4 hours to replace the part. So I dropped the car off the night before and waited to hear from them to say my car was ready. Around 1:30pm the day my car to worked on, I called to check on the status. I ended up having to leave a message since no one would answer the service department's phone. I ended up leaving 2 more messages that no one returned. I finally called the main line and told them the situation and they looked into it. Apparently they had my car listed under the previous owner and when they tried to call her, she never responded. The main operator finally got the head of the service department to help me. I ended having to leave my car there over night again. I then had to argue that since they screwed up, they were delivering my car to me, when it was done. Which they did, but when I got my car back it was coated in a layer of dust. So much dust that the driver use the windshield wiper blades to clean the windshield. I just read on Luther's site that they pick up and deliver you car when they service it. I will never bring my car to that dealership again. They have absolutely the worst customer service I have ever dealt with. More
by takawna93
Employees Worked With
Anna
July 27, 2024
Wouldn't recommend unable to fix problems. Manager seems non existent and when contacted problems only get worse. Suggests using competent people not here. Manager seems to be just going throu Manager seems non existent and when contacted problems only get worse. Suggests using competent people not here. Manager seems to be just going through motions. Really not involved and not understanding seems like dealership is on a bad autopilot. More
by Seems like they don't care much
May 25, 2024
The Service department at this location is terrible. I’ve had an issue with my key fob for my 2022 Tucson that I purchased at this location for the last 6 months. They refuse to replace it even though i I’ve had an issue with my key fob for my 2022 Tucson that I purchased at this location for the last 6 months. They refuse to replace it even though is under warranty. Today, I had Jack Edwards (advisor) and Craig (manager) interrupt me while I tried to explain the issue and then shout at me when I disagreed with their failure to resolve the issue. I’ll never come back to this location and I suggest you to take your business elsewhere. I’ve never been more disrespected by so called “professionals” in my life. Both of these men felt completely comfortable speaking aggressively to a customer. They have wasted my time and made me come in for multiple appointments for an issue they had no intention solving. What’s the point in paying for a warranty if people like these two guys make it impossible to use it. More
by Ifka
Employees Worked With
Jack Edwards
November 17, 2023
The most garbage service experience I have had to date and I don't think anyone can beat this experience. After I came back from service, my car started leaking engine oil. It has completely destroyed my and I don't think anyone can beat this experience. After I came back from service, my car started leaking engine oil. It has completely destroyed my garage floor. When I opened the hood to inspect what's going on, the engine cover was floating around, they didn't even bother to reinstall that. I tried looking underneath to see if I can where the leak is coming from, it looks like the filter housing cover has not been put back in place either. All of this on top of the service taking more than 2.5 hours where it was supposed to take 1 hour 15 mins (I had a scheduled appointment). I wonder if they put new filter in at all given the amount of oil that is leaking. I have called them several times and all they say is, they are trying to get me in urgently and the best they can do is 3 weeks later. What kind of trash service is this? I hope people steer clear of this place. Absolutely would not recommend this place. More
by Jakiul
Employees Worked With
November 02, 2023
They do not answer their phones, ever. They do not return phone calls as promised. ever. They wouldn't give me a detailed list of what was wrong with my car. Their general manager bullied They do not return phone calls as promised. ever. They wouldn't give me a detailed list of what was wrong with my car. Their general manager bullied me to the point that I was crying over the phone. They gave me the wrong bill and then charged me 4 times as much as the bill listed. They returned the car to me dirty and without any gas in the tank. More
by Santafewbl
