Luther Bloomington Hyundai - Service Center

Had an oil change and recall done on my Palisade in one visit. My car was ready same day and was notified when it was ready via text. visit. My car was ready same day and was notified when it was ready via text. More

Politely, thorough, quick, recognized issues not previously evident, helpful. Service dpt. Checked me in quickly and mechanic had a thorough evaluation with in minutes. The work was completed while previously evident, helpful. Service dpt. Checked me in quickly and mechanic had a thorough evaluation with in minutes. The work was completed while I waited. More

Great great great excellent great great great great service. Absolutely phenomenal. Super friendly and outstanding employees. Immaculate dealership and always smells good. I can’t say that about others service. Absolutely phenomenal. Super friendly and outstanding employees. Immaculate dealership and always smells good. I can’t say that about others. More

Excellent! Love the Concierge pick up/drop off service. As a nurse in the midst of this pandemic, I start work before you open and don't leave work until after you close. The Concierge pick up/drop off s As a nurse in the midst of this pandemic, I start work before you open and don't leave work until after you close. The Concierge pick up/drop off service is the only way I can get my car serviced! Thank you sooooo much for offering this! I tell everyone at work they should use you, too! I didn't buy my car from you, but I will certainly be buying the NEXT one from you. More

Top notch service department. A c went out and the warranty covered it. Repaired within a day of diagnosis. Could not have been been better.Thanks. warranty covered it. Repaired within a day of diagnosis. Could not have been been better.Thanks. More

Carleen is great. Quick, approachable, knowledgeable, efficient. In for a recall. Handled perfectly. Work done in less time than promised. Not much more need be said. efficient. In for a recall. Handled perfectly. Work done in less time than promised. Not much more need be said. More

Austin was my service rep. He communicated clearly and efficiently, and also set up a Lyft ride back home and a return ride later when the job was completed. efficiently, and also set up a Lyft ride back home and a return ride later when the job was completed. More

The customer service at Bloomington Luther Hyundai/Genesis is top notch! They are courteous, informative, and communicate to customers extremely well! I had the pleasure of Carleen helping me Hyundai/Genesis is top notch! They are courteous, informative, and communicate to customers extremely well! I had the pleasure of Carleen helping me for my last service visit and I really felt that she went above and beyond from a customer service perspective. I felt appreciated from start to finish! And not only was my exterior car washed but they also cleaned the interior! Thank you very much for everything!!!! More

Unfortunately I was very disappointed by my experience with the dealership’s service. I brought my car in for an issue with the ignition not working properly. After being told the repair was completed, it with the dealership’s service. I brought my car in for an issue with the ignition not working properly. After being told the repair was completed, it was acknowledged by the mechanic that the battery was dying, which I thought was odd (this had never happened before). After getting my car home, I, as someone with no knowledge about cars, instantly realized that the car was not shutting off after the key was removed (several electronic components remained on). The fact that the mechanic/service team acknowledged the issue but gave me my car back anyway is extremely unprofessional, and it is unbelievable that they didn’t notice the car was still on after the key was removed. The issue I brought my car in for was not resolved. Moreover, after I notified the service advisor of this, he attempted to charge me full price for another repair on the ignition issue - which should have been addressed when I brought my car in the first time. Carleen was pleasant to work with; she discounted the service after I spoke with her, although I believe more could have been done by the dealership to right the wrongs of the incomplete initial diagnosis and repair. All told, between the 2 repairs (for the single issue I brought my car in for), I was out of a car for nearly 4 weeks, and when I finally got my car back it was filthy (the drivers seat, steering wheel, and inside door handle were all covered in a black grime, and I did not receive a car wash as I typically have received at dealerships after service). I was never offered a rental car over this time, which is a courtesy I have received at other dealerships; this proved to be an incredibly inconvenient situation. I spoke with someone who has been close to the car mechanic/repair industry about my experience and he said this was an unbelievably poor, unprofessional, and embarrassing service provided by the dealership. As long as I have my car I will not bring it to this dealership again, I will be sure to inform any Hyundai owners I know not to engage with this dealership, and I will never purchase a Hyundai again in the future. More

As always customer service and service work was excellent. I will and have recommended your dealership for both purchase and service. We have been very long time customers and will be back. excellent. I will and have recommended your dealership for both purchase and service. We have been very long time customers and will be back. More