Luther Bloomington Hyundai - Service Center

Diagnostic Austin took in my vehicle on a Saturday during closing, he gave me his word that I would recieve a call Monday around 10am. I did recieve update infor Austin took in my vehicle on a Saturday during closing, he gave me his word that I would recieve a call Monday around 10am. I did recieve update information right on time. His honesty and genuine customer care was great! He is an awesome employee for your company. More

Staff is great..timing not to much Service was an oil change, which I was waiting, I do like the texting system you have which helps me communicate better, when I scheduled my 9:30 appo Service was an oil change, which I was waiting, I do like the texting system you have which helps me communicate better, when I scheduled my 9:30 appointment I thought I should have no problem scheduling another appointment for myself at noon of the same day? I arrived about 9:20 and checked in, got my text about my service, then proceeded to jump on my conference call I had for my work at 10, this call lasted until about 11 am, I figured my Santa Fe would have been complete well before my call was done, however not the case, I texted for an ETA which I received a text back that it would be about 10 minutes as they were jus finishing up. So I inquired Wow, since it was my second appointment in a row that an oil change only took almost 2 hours (I waited for that one too) for which I appreciate the complimentary service as well as the future credit for service I now have. I understand there might be staffing issues with absences or difficult services on other vehicles. I am very understanding about this but I mentioned in my last text back, that I will allow 2+ hours next time for a 10-15 minute oil change. And due to the cold this time I was not able to receive a car wash, the previous time I also did not get the complimentary car wash because of The length of the service 2+ hours I guess in the future IF the service of an oil change is going to be more then the hour stated please shoot me a text notification so I can plan ahead ...makes me think I need to request a loaner car for an oil change Regards Brian Haala PS I did appreciate the little gift bag which was left in my car after the lengthy service More

Recall work and oil change Jamie was wonderful. He always makes sure I’m aware of all the things I need to keep my car at its best. Thank you for all that you do Jamie Jamie was wonderful. He always makes sure I’m aware of all the things I need to keep my car at its best. Thank you for all that you do Jamie More

Prompt Service Professional and courteous staff... Easy to arrange appointments and also accept drive in. Good shuttle service available on demand too... And the wai Professional and courteous staff... Easy to arrange appointments and also accept drive in. Good shuttle service available on demand too... And the waiting lounge is pretty decently equipped if you choose to stay instead of drop off. The price seems slightly towards the higher side, but I don't have anything to compare against to be sure. More

Genesis Concierge Service Absolutely great! Scheduled online, vehicle picked up, loaner provided, vehicle returned. What could be easier. The vehicle was returned washed and Absolutely great! Scheduled online, vehicle picked up, loaner provided, vehicle returned. What could be easier. The vehicle was returned washed and clean but a little later than promised. More

Thoughtful Jamie and the team take time to explain what's happening, look into my questions, provide accurate time estimates, and are a pleasure to work with. Jamie and the team take time to explain what's happening, look into my questions, provide accurate time estimates, and are a pleasure to work with. More

Jamie was wonderful! When I brought my car in, it was a very busy time of the year for my work and this service center really made this process smoother for me! They accom When I brought my car in, it was a very busy time of the year for my work and this service center really made this process smoother for me! They accommodated my need for a shuttle even though my work was a little over the 5 mile radius. Jamie sent me updates throughout the day and he really made my experience very very nice. He was really professional and was happy to answer my questions and he seemed to genuinely want to make sure I had a good experience. More

Everyone was great Everything was great, the car was done on time and everyone I dealt with did a great job. The car is awesome and I tel l.j everyone they should get o Everything was great, the car was done on time and everyone I dealt with did a great job. The car is awesome and I tel l.j everyone they should get one. More

Its the little things. I really appreciate the little things. I love the refreshments in the lobby as we wait for our cars to be seeviced. Also, they now leave a cookie in y I really appreciate the little things. I love the refreshments in the lobby as we wait for our cars to be seeviced. Also, they now leave a cookie in your cup holder as a thank you. They continue to improve their service. They even added text updates and payment options. Fantastic! More

Check engine light fix The service team was able to squeeze my car in to be looked at the same day I called (Feb. 1st) They fixed everything, did a good job, and had great c The service team was able to squeeze my car in to be looked at the same day I called (Feb. 1st) They fixed everything, did a good job, and had great customer service! I’ve had a couple bad experiences at the 394 location, but this experience was great! More