Luther Bloomington Hyundai - Service Center

Another happy appointment Got my oil changed and had the basics checked again - no problem found - I'm happy. I noticed that all of the long time Service staff have moved on Got my oil changed and had the basics checked again - no problem found - I'm happy. I noticed that all of the long time Service staff have moved on, am wondering why. More

Service Center: Untruthful Don't stand behind their word My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as My 2011 Sonata had an engine explode several months ago and the dealer replaced it under recall. I asked if they put new spark plugs in the motor as it was compromised when the connecting rod shot out of the block. I was told that yes, new plugs are included with the new motor over the phone by the service representative. Fast forward to last Friday when a fuel injector went out and needed replaced. I was told I need to get new spark plugs. I told the representative no, you put new ones in several months ago with the new motor. The represented said no we did not. They referred me to the service manager. The service manager said she would put new ones in for $88 (so free labor). I said I need to talk to her supervisor or Hyundai because I was told new ones were put in. She said her supervisor cannot be contacted and that I need to call consumer affairs this is all they are going to do for me. I told her I will get new plugs somewhere else, don't care about the money, it is just that I was lied to and you are not even willing to make the situation right over $88. I also promised to leave feedback on the internet as I am doing now. I liked Luther and Hyundai until now, even after my engine failed on a busy interstate. I cannot believe you cannot talk to a service manager's supervisor or to Hyundai. I also cannot believe that Luther corporate does not have a phone number, I had to write a message on their website. My advise if you go here: Be cautious and get everything said by them in writing. Don't take anyone's word over the phone especially. Dave, who I worked with was nice and fair-he referred me to his manager, this is where the frustration occurred. Also watch their free many point inspections, they don't do them. I was told three weeks before this event on last Friday when I had a starter repaired that all my lights were inspected and are functional. I told Jamie, no they are not, I know this and I showed him that a fog light was out. Not a big deal, just another example of them not doing work that they say they did. More

Friendly thorough and dedicated service every time! Nancy and Jamie have helped me a few times and they always go out of there way to show how much they appreciate my business. Very sincere and caring! Nancy and Jamie have helped me a few times and they always go out of there way to show how much they appreciate my business. Very sincere and caring! More

Prompt - Professional - excellent work.. and on time! I gave this a top rating because from the time I drove into the service area I got immediate attention...then Jamie, who is a yewel, friendly, polite, I gave this a top rating because from the time I drove into the service area I got immediate attention...then Jamie, who is a yewel, friendly, polite, courteous, explains everything in detail... tells you when job will be done and it was, right on time.....and I got a clean car back. What more can I ask. it is always a pkleasant experience when I drive into Rudy Luther service area ...and by the way, that is where i purchased the car. More

Service repair Carleen did an outstanding job with keeping me up to date on the progress of the repair and explaining what the problem was. She also resolved an addi Carleen did an outstanding job with keeping me up to date on the progress of the repair and explaining what the problem was. She also resolved an additional issue that showed the high level of customer service that this dealership provides. Great Job!!!! More

Brake repair Dave and now Jamie have been great to work with. Always go the extra mile to make sure the work is done right and that I'm completely satisfied. I Dave and now Jamie have been great to work with. Always go the extra mile to make sure the work is done right and that I'm completely satisfied. I followed Dave from the Kia dealership to this location because he of his service . More

Excellent advisor My advisor took time to go thru every detail of the service request and the recall of my car. He keep me update all the time while I was at the waitin My advisor took time to go thru every detail of the service request and the recall of my car. He keep me update all the time while I was at the waiting area. More

Came in for an oil change Jamie, my service rep, was very courteous and explained everything very well, including additional work my vehicle will need in the somewhat near futu Jamie, my service rep, was very courteous and explained everything very well, including additional work my vehicle will need in the somewhat near future. I will most likely come back again. More

I needed a timing chain replaced. The timing chain was diagnosed quickly and replaced in a timely manner and only the parts that actually needed replacing were replaced. The technician The timing chain was diagnosed quickly and replaced in a timely manner and only the parts that actually needed replacing were replaced. The technician explained everything to me. More

Powertrain Warranty Service A few weeks back, I spoke with Scott about an issue my vehicle was having. He explained the diagnostic process and got me scheduled. Last Friday, th A few weeks back, I spoke with Scott about an issue my vehicle was having. He explained the diagnostic process and got me scheduled. Last Friday, the service rep, Jamie, was outstanding. Professional, friendly, and kept me posted on the status of the vehicle. The service was fast and the process was smooth and simple. More