Luther Bloomington Hyundai - Service Center

They were great. Kept me up to date on what was going on with my car. If ininquired about the progress they got back to me right away. Kept me up to date on what was going on with my car. If ininquired about the progress they got back to me right away. More

Copying and pasting my note to the dealership. Have not received a response but here’s the note: I don’t like to do this but your Hyundai surveys always say if we’re not going to rate a 5 to reach Have not received a response but here’s the note: I don’t like to do this but your Hyundai surveys always say if we’re not going to rate a 5 to reach out beforehand, so this is my courtesy text. I’m really disgusted by the condition in which I received my car back. It immediately smelled terrible and musty. Was super dirty, specifically in the drivers seat. It’s as if whoever worked on it wiped their grime all over while getting in and out. They even left dirty paper towels in the side door pocket. I’ve been scrubbing to get rid of the dirt/grime and smell. The plastic siding is popping off the drivers seat control panel. So someone just really man handled my seat. There was a foggy film across the full inside wind shield. Whoever test drove had to have noticed. I’m afraid you’ve lost me as a customer from the last two visits but I would like you to make things right by please fixing the drivers seat and completing an interior clean. I’m a very clean person and this car only had one (seemingly very clean) owner previously. Now it doesn’t even feel like my car, it’s like it’s been defiled. Unfortunate situation and I wish the engine never failed to have it come to this point. I didn't take pictures of the dirt grime but here's the loose panel (inserted picture with the note but not here). —Also, I’d like to add that they tried to add a break repair of $700+ and mentioned rust but considering how bad it smelled I’m sure it was just rusting out in the parking lot while waiting a month+ for a new engine. And lastly, after my other previous visit of a shocking $1,000 in repairs (instead of the $50 oil change I was expecting) half of which was labor… not coming back. Thanks, Rachel. More

Did not provide me the concierge service that I was guaranteed when I purchased the car. Did not offer to pick up the car and provide me a loaner. guaranteed when I purchased the car. Did not offer to pick up the car and provide me a loaner. More

Service people have been very nice. This service department is smaller than my previous Luther dealership and isn’t quite as impressive. My problem with the car not shifting smoothly di This service department is smaller than my previous Luther dealership and isn’t quite as impressive. My problem with the car not shifting smoothly didn’t get fixed - nothing was found wrong on test drive. Maybe this car just isn’t a great drive?? I like everything else about my car except how it drives. 🙄 More

The service team and Hyundai did an excellent job of resolving my situation with my car and they saved me money in the process. The service team made the process convenient and worry free. My car works resolving my situation with my car and they saved me money in the process. The service team made the process convenient and worry free. My car works great! I will be taking my car to Luther to be serviced from now on. I trust them. More

I found I had a screw in my tire and Luther was able to get me in within an hour. get me in within an hour. More

Way over Priced and couldn't fix my car. Had to send my car elsewhere. Had to send my car elsewhere. More

Quick, professional, above and beyond. Location is easy to get in and out of. Clean facility. Location is easy to get in and out of. Clean facility. More

The customer service was excellent. Especially Nancy my service specialist. She did a great job of keeping me updated on my car repair. Especially Nancy my service specialist. She did a great job of keeping me updated on my car repair. More

The staff is pleasant to work with and they always listen to any concerns I have. A very positive experience. to any concerns I have. A very positive experience. More