Luther Bloomington Hyundai - Service Center

Very poor consistency and accountability. Had a service performed on a Friday, the skid plate that was removed in support of an oil change, fell off partially dragging the ground the very n Had a service performed on a Friday, the skid plate that was removed in support of an oil change, fell off partially dragging the ground the very next day. The service manager would not even respond or even take my calls. Terrible experience and their accountability is non existent. More

My car needed the engine replaced so that was going to take a least a month. The communication of this dealer is great and they give updates via text. They were responsive to my questions. I recommend take a least a month. The communication of this dealer is great and they give updates via text. They were responsive to my questions. I recommend this dealer. More

I usually go to this dealer for work done and am always satisfied except that this time the Technician failed on his brake analysis, alignment and availability of l/f inner axle shaft and r/f outer axle sh satisfied except that this time the Technician failed on his brake analysis, alignment and availability of l/f inner axle shaft and r/f outer axle shaft. I had this work shortly done properly at Eliot Park Auto Service near my house. For these reasons I have to downgrade my rating. I don't have any problem with Service Dept. staff, only with some of the maintenance work done on the car. More

The pick up and delivery service was excellent. The repairs were completed in a timely fashion. The repairs were completed in a timely fashion. More

Brought our 2017 Santa Fe sport in for a goofy gas gauge that was stuck on full. What was initially thought to be a relative simple fix turned into a 5-day fiasco for the service people. Nancy provided me that was stuck on full. What was initially thought to be a relative simple fix turned into a 5-day fiasco for the service people. Nancy provided me with a fee free courtesy car that was a big help during those 5 days. (I am retired and my wife and I down to the Santa Fe for our transportation.) The gesture was much appreciated. More

I was able to schedule my recalls promptly and ther services was completed in the time that they stated. Austin was very courteous and helpful. services was completed in the time that they stated. Austin was very courteous and helpful. More

I should have known not to work with another luther location. Their communication between the glass/collision and the dealership was horrible, on the phone and in person. Their communication was horrib location. Their communication between the glass/collision and the dealership was horrible, on the phone and in person. Their communication was horrible with me also. Showing up, i was directed back and forth. They didnt know what they billed me, then refunded me and then asked for the refund back, as they had a miscommunication between the glass/collision area. I talked to multiple workers at this location and they either told me different things or they were confused and tried to transfer me to a different rep. The person who gave the most clarity was actually a customer rep on an 800 line. More

The staff is very approachable and service oriented. They are also helpful, courteous and cooperative. The facility is clean. They are also helpful, courteous and cooperative. The facility is clean. More

VERY quick and friendly service. Service center clerks are professional and responsive. Scheduling process is simple. Service center clerks are professional and responsive. Scheduling process is simple. More

They did oil change and everything was awesome…will go back next time…highly recommended… back next time…highly recommended… More