Luther Brookdale Chevrolet Buick GMC

I recently visited this dealership to have service done on my vehicle. All of the services needed were under warranty still, as I had my services (what I thought) to be completed, I paid my deductible and on my vehicle. All of the services needed were under warranty still, as I had my services (what I thought) to be completed, I paid my deductible and left the dealership. I had to return within a few days because the a couple problems still existed. This day I had needed a shuttle service from my work location to the dealership and called numerous times throughout the day to confirm the time and place of the shuttle to arive. I did not receive a response in any of the messages I had left. Minutes before needing to leave my job, I finally was able to get a hold of someone in which they were luckily able to send a shuttle driver that was right there, to me. I arrived to pick my vehicle up, and it had not been washed or "rinsed", like I had requested, and have always requested. I was running late due to the shuttle service and had to leave, so I left without this additional service being completed. That day I noticed that my car will still was not completely fixed, the noise was still there. I then found out it was not fixed because Advantage (warranty holder) would like another deductible from me. I had paid this originally and since it was not on the claim Advantage would like another deductible for this being a "seperate" claim, which it shouldn't be a seperate claim. Someon dropped the ball, and overlooked putting it on the first claim. And now in order for me to have this problem fixed under warranty, i need to pay another deductible, within 2 weeks of paying the first for the same problem. I feel someone at the dealership needs to call Advantage and explain the situation, and if they don't budge then the dealership needs to take the expense of my deductible and provide the service I already paid for. More

From the time I made my first phone call to purchase a vehicle till the time I drove my new vehicle home, I had nothing less than an outstanding experience. All of the employees at Luther Brookdale GMC/C vehicle till the time I drove my new vehicle home, I had nothing less than an outstanding experience. All of the employees at Luther Brookdale GMC/Chevrolet were great. Besides the dealership having the best prices for new vehicles it has a great staff. They really made me feel the personal attentions one would expect when looking at making a major purchase (automobile). I will never use another dealership. I was told by Snell Motors that I couldn't get a new vehicle because my credit was less than perfect but the finance team at Luther took the initiative to get me into a new vehicle. Thanks for the great experience Luther. More

In an email sent this past week to Luther Brookdale, I informed them of the outstanding help given at their dealership. I am a senior citizen and no longr easily impressed. It is, therefore, significant w informed them of the outstanding help given at their dealership. I am a senior citizen and no longr easily impressed. It is, therefore, significant when I give their staff and quality of service to their customers a 12 ON A SCALE Of 1-10. The rating is deserved based on their timeliness, their friendly approach with customers, their respect for seniors, AND their willingness to listen to customer concerns. Thanks to those I have encountered at Luther Brookdale. Pauline Laybourn More

We came to Luther Brookdale Chevrolet with the intent on buying a used Chevy Tahoe. Lance and others at the dealership were very helpful and didn't pressure us in any way. We worked with Luther to look at a buying a used Chevy Tahoe. Lance and others at the dealership were very helpful and didn't pressure us in any way. We worked with Luther to look at all our options and discovered that a new Tahoe was more affordable than we thought. Lance and the finance department worked to find us the best interest rate and things moved quickly. The Tahoe we decided on had every feature we wanted and we could not have been more pleased with the purchase. More

Had my new pickup to Friendly Chev 4 times since truck was new for wheel bounce they could never get it right they put wrong weights on and bent the wheel covers. I took it to your dealership for service was new for wheel bounce they could never get it right they put wrong weights on and bent the wheel covers. I took it to your dealership for service and had them check the wheels and they balanced them there is no more bounce. I have found a new service home and dealership, our next new purchase will be through your dealership the service after the sale goes a long way. Thanks Much! Ken Schuna More

I really would have appreciated it if the sales people would have listened to my needs and what I was looking for in a vehicle. From the minute I walked in the door, they were pushing one type of vehicle would have listened to my needs and what I was looking for in a vehicle. From the minute I walked in the door, they were pushing one type of vehicle on me. Not listening to me and not showing me other vehicles. It was even interesting that when they did the pre-approval for credit, they submitted it using this same vehicle that they were pushing. I felt trapped. More

We came to Luther Brookdale Chevrolet just to look. We never left until we had purchased. That change didn't happen because we are fickle. It happened because we were welcomed warmly, treated with hospi never left until we had purchased. That change didn't happen because we are fickle. It happened because we were welcomed warmly, treated with hospitality and respect, and NOT PRESSURED in any way to make a purchase. Our experience with Matt Casper was what move us from looking to buying. He was extremely informed and carefully clear in the way he answered our questions. When it came time to purchase, the experience stayed at its high level of competence and pleasure. It was a "great" experience. More

My experience with the dealership was very good. I brought in my 2010 Chevrolet Cobalt because of a problem with my left front tire losing air and my vehicle alerting me about the problem. The dealers brought in my 2010 Chevrolet Cobalt because of a problem with my left front tire losing air and my vehicle alerting me about the problem. The dealership checked it out and found out the problem was due to a nail in my tire, they fixed it and got it back to me very quickly which I appreciated since I work 12 hour night shift and had to get going to go to bed. It took less than 20 minutes, and that was coming in first thing in the morning on a Monday morning without an appointment...fabulous! More

This is not the typical "high pressure" car dealer. The atmosphere is comfortable and the staff is helpful without being pushy. There is no "game-playing" or salesman hanging onto your ankle as you are tr atmosphere is comfortable and the staff is helpful without being pushy. There is no "game-playing" or salesman hanging onto your ankle as you are trying to leave. They give you the info you need and give you space/time to make your decision. I also liked the fact that they lay out the numbers and let you think, even if you need to sleep on it. They had a great selection on vehicles and were also willing to get anything that I wanted. I have bought a lot of cars over the years from several different dealerships and I have never found a better bunch of quality guys/girls than at Brookdale Chevy. A pleasant buying experience and I would confidently recommend this dealership to friends and family without reservation! More

I was not satisfied because it took 2 hours for a basic oil change and that was WITH an appointment. Had I have known that, I would have left my car at the dealership and came back later. I had my childr oil change and that was WITH an appointment. Had I have known that, I would have left my car at the dealership and came back later. I had my children with me and it was not fair for them to have to sit that long for a job that should not have taken more than an hour. Especially since there were only a handful of toys in the "playroom" to keep them entertained. And when customers, not only myself, would ask the customer service representatives how much longer the services would be, the particular representative working at the desk was not the most helpful person and the other 2 guys looked lost. And even after waiting 2 hours for my oil change, I had to wait another 20 minutes for a "runner" to pull my car around to the front, so I could leave. Next time, I will take my car in on the weekday and try that staff because the Saturday morning staff was not up to par :-( More