Luther Brookdale Chevrolet Buick GMC - Service Center

Laurel was great to work with, very personable and knew what she was talking about. If I can I will work with her on my next visits. Besides that she has an amazing dog! Dark Gray Silverado. what she was talking about. If I can I will work with her on my next visits. Besides that she has an amazing dog! Dark Gray Silverado. More

From the minute I arrived and met with my service advisor, Jason, everyting was taken care of quickly, efficiently and with real friendliness. My complaint about a noise was checked out, the reason advisor, Jason, everyting was taken care of quickly, efficiently and with real friendliness. My complaint about a noise was checked out, the reason was found and replacement part was found in stock(to be installed at a later date.) The routine oil change a recall repair were done in a timely manner and, best of all, at no cost to me. I have never had a less than satisfactory visit to Luther since I purchased my 2011 Chevy Cruz. More

We have used this dealer twice now for 2 purchases. We have been pleased with everything from walking in the door to the sales person (who sold us both cars) to the financing department and now with the s have been pleased with everything from walking in the door to the sales person (who sold us both cars) to the financing department and now with the service department. They had a transmission authorized through the extended warranty we bought within a day and a half. Very nice on the phone. Always kept us updated on the progress of the vehicle repairs etc. More

Everyone is always so friendly and helpful when we arrive at the dealership. We really feel our business is appreciated by the service people and they care about making our experience wonderful and to take at the dealership. We really feel our business is appreciated by the service people and they care about making our experience wonderful and to take care of our needs in a timely manner. Thanks and keep it up! Pat and Stan Czyson More

I was treated very well by Jason Heitland and everyone I was treated very well by Jason Heitland and everyone else that I had to deal with,Eddie the mechanic,everyone at the check out area. the general a I was treated very well by Jason Heitland and everyone else that I had to deal with,Eddie the mechanic,everyone at the check out area. the general attitude of the people working is that they are happy to be there and happy to deal with the customers.Thank You very much!!! More

I appreciate the service and friendliness of every associate at this dealership, and yes, I do recommend the dealership to all my friends and acquaintances. My overall experience beginning with my sa associate at this dealership, and yes, I do recommend the dealership to all my friends and acquaintances. My overall experience beginning with my salesperson Matt Kasper to the shop to the service counter is more than favorable. More

The steering wheel on my new Buick LaCrosse was not centered. This didn't effect the driving of the car, but annoyed me. Jerret was very understanding, immediately scheduled me and reminded me that thi centered. This didn't effect the driving of the car, but annoyed me. Jerret was very understanding, immediately scheduled me and reminded me that this was covered under the warranty, so I wouldn't have to pay for fixing it. The steering wheel is now centered perfectly and I am a happy customer! More

I had to take my 2003 Silverado into Luther Brookdale Chev for a 90,000 mile check before driving to Florida & back. They did the pre-authorized maint and per my request, checked out my 10 yr old batter Chev for a 90,000 mile check before driving to Florida & back. They did the pre-authorized maint and per my request, checked out my 10 yr old battery. The battery failed the load test so it was replaced. They also found that my water pump seals were leaking and replaced that as well. I also elected to have my windshield replaced due to two "dings" and because it was pitted over time. They took care of all this, gave me a free oil change for my birthday. Nice. Laurel (service rep) went the extra mile and managed to give me a 15% senior discount, which saved me considerable. All the work was done on time and to my satisfaction. In addition, the truck was washed. It's not easy spending a fair amount on service for an older vehicle, but I feel that my truck is ready for a 4,000 mile trip to Florida & back. Thank you. More

Two seperate problems, both repaired correctly. They diagnosed the problems and called with cost estimate, one repair did not fix the problem, but they did additional work without extra cost. diagnosed the problems and called with cost estimate, one repair did not fix the problem, but they did additional work without extra cost. More

I came in to have a GM radio which I had bought switched. Looking around online I found cost to install and reprogram the radio for my vehicle to be $60 - $80 depending on the dealership. Without hesitation, Looking around online I found cost to install and reprogram the radio for my vehicle to be $60 - $80 depending on the dealership. Without hesitation, I brought it here to have mine switched out because of other work I've had done there in the past. When I had called to schedule the appointment, they estimated a hour to a hour and a half to do this. When I arrived I was given a estimate of $195.00 (he stated this would be a worse case scenario, and I had already done my research). Having the trust I had, and since I was now there, I let them go ahead. to my surprise they came in close at $100.10, $20.10 higher than the highest cost I found doing my research. REALLY!!! The work order showed it took them ".9 hours. $100.10 for less than a hours labor??? I'm in the wrong business! More