Luther Brookdale Chrysler Jeep Dodge RAM

We want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't ju service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther team, Angel Hopkins in finance, guided us throughout and made us feel peaceful throughout the day. Most kind regards, Kenny and Tricia McDonald More

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 co They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done properly since the noise returned shortly thereafter. When it became constant I brought it in again. They stated it was another issue that was $1800 in addition to the $4400 that I had just paid them. It turns out, Jeep had so many issues with their rear shafts, the part was on backorder with no timeline on when the part would be avialable. So it sat and sat. Jeep would do nothing. The Jeep representative stated that "machines" break down and having a transfer case and rear drive shaft fail at 75,000 miles is "normal". I ended up getting the real issue fixed shortly thereafter at a non-Jeep shop, which was less than half the cost that Luther Jeep quoted me. I More

Bad service 👎🏻👎🏻 Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. managers You guys will hear from corporate and the better business bureau soon. More

Helped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said technician would have it done that afternoon. return call that afternoon. Dealer is closed Saturday and Sunday. Monday told Michael Henry would have to pick up truck by Tuesday at 12 even if it was not done. I arrived at noon truck was not done . Michael said they did 67A emission recall but did not have parts to do the other two recalls . He said when parts were in he would call. I asked about the free warranty extension on engine and he said no. He should read the recall notice. I pointed it out on the card Ram mailed me. He would not even look at it. It looks like all the other bad service remarks I am not the only one. I would not recommend this dealership for any service work. By the way, I checked with another Ram dealer and they showed no recall done at all on my truck. More

I was helped by Jay Diggs, he got me exactly what I was looking for and was awesome. looking for and was awesome. More

Great experience at Luther Brookdale. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. More

I just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a time Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. More

This is our second car from Luther’s. We love to shop here. Jordan is very nice and helpful ! We love to shop here. Jordan is very nice and helpful ! More

KAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THA DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. More

Jordan did a great job answering all of my questions and making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. More