Luther Brookdale Chrysler Jeep Dodge RAM

We ended up with a car, and it went OK I guess? We walked in the door and were greeted right away by an eager salesperson, "Country". He showed us a 2008 Prius, which we did end up biting the bullet We walked in the door and were greeted right away by an eager salesperson, "Country". He showed us a 2008 Prius, which we did end up biting the bullet on. However, he didn't seem super knowledgeable about the car, and had a hard time answering our questions about it- like, how old are the tires? What should we expect to have to repair next on this age of a car? He also seemed more interested in showing us photos of his kids rather than letting us drive the conversation and ask questions. In finance, our loan was handled by Keith. He talked a lot, but mostly about how he was trying to get us a deal, and no so much about the details of the deal. It was hard getting a word in to ask about what the terms of our loan would be. I was a little annoyed with how he didn't allow us to ask questions and he seemed to be more interested in the sound of his own voice than in our concerns. We felt a little like the wool was being pulled over our eyes. We like the car we were given but are now discovering that it makes some strange noises- perhaps noises we would have heard if our sales person would have just stopped talking and let us listen to the car while we were driving it? We may be taking the car back to see what they can do with our 30 day warranty. We'll see what our mechanic says... to be continued. More

Stellar Very kind, helpful, thourough and time we’ll spent. Thank you to all those who helped turn a tough situation into a new member memory. Very kind, helpful, thourough and time we’ll spent. Thank you to all those who helped turn a tough situation into a new member memory. More

Replacing our totaled 2014 Jeep Grand Cherokee with a 2017 Working with Brian D'Angelo is always a bunch of fun... and he's a straight-shooter. The whole process was efficient & painless. Working with "Mike Working with Brian D'Angelo is always a bunch of fun... and he's a straight-shooter. The whole process was efficient & painless. Working with "Mike the Finance Guy" was also a pleasure... and that part usually NEVER is. More

Everyone was nice to work with - pretty painless procedure. Friendly, easy to work with staff. Jerome Feazell was my sales person and he was a delight to work with, helpful, but not pushy. Benji Thornton in Fi Friendly, easy to work with staff. Jerome Feazell was my sales person and he was a delight to work with, helpful, but not pushy. Benji Thornton in Finance was easy to work with as well and extremely knowledgeable. Based on my experience, I would highly recommend this dealership and especially both gentlemen that I worked with! More

Jaime made my experience of car shopping exciting and FUN! Jaime Raduns was my sale person. She made me feel very comfortable, was not pushy and explained in detail everything about the Jeep compass limited t Jaime Raduns was my sale person. She made me feel very comfortable, was not pushy and explained in detail everything about the Jeep compass limited that I ended up purchasing. Must of all she made my experience FUN! An amazing quality that makes Jaime superior at what she does is compassion. SHE LOVES WHAT SHE DOES and it shows in how she treats her clients. She also spent a hour with me after she drove up to Zimmerman to deliver my Jeep and went over all the perks the Jeep offers and helped me set them up. My dog Norm fell in love with her and sat on her lap the whole time! Jaime is an excellent asset to Luther and I would highly recommend her to my other friends or family members who are looking into purchasing a vehicle. More

Excellent Staffing This dealership has a great team. They are quick to respond to text messages even when they are not at work. Victor was very friendly and you can te This dealership has a great team. They are quick to respond to text messages even when they are not at work. Victor was very friendly and you can tell he is committed to his job and his customers. He went above and beyond to find the truck that I wanted and he found exactly what I was looking for at a great price. He was supportive through the entire process from the moment i stepped out of my car to the moment i drove off the lot with my new truck. Rick Messina was also a pleasure to work with showing the same commitment as Victor. Overall experience was great. Couldn't have asked for more More

Positive , relaxing experience Wonderful, easy going staff. Friendly, made me feel at ease. Knowledgeable, helpful through the whole car-buying process. I would highly recommend thi Wonderful, easy going staff. Friendly, made me feel at ease. Knowledgeable, helpful through the whole car-buying process. I would highly recommend this dealership. Thank you!! More

Victor Wiley Awesome young man, I’m not easily impressed and I must say he was by far one of the best salespersons I’ve encountered. What I like most about him is Awesome young man, I’m not easily impressed and I must say he was by far one of the best salespersons I’ve encountered. What I like most about him is he didn’t pressure me. He asked me what I wanted and liked. He was very professional throughout the process.. this is my second vehicle purchased from Luther. Keep doing what you’re doing. In order to keep us coming back. You rock Vic! More

Beware of Clerical Errors I thought I had a positive experience with a lease buy-out and buying a used vehicle. My sales guy said they would take over what we owe on the lease I thought I had a positive experience with a lease buy-out and buying a used vehicle. My sales guy said they would take over what we owe on the lease, they would buy it out from the leasing company, we'd walk way free and clear, and I feel we got a fair price on the used vehicle. What I learned, six days later, in an email, was something completely different. The email informed me that there was a minus sign placed somewhere it shouldn't have been, which changed the entire deal by over $4000! I tried calling the finance guy the day the email came, there was no returned call. I tried calling him again the next day, there was no returned call. I got a hold of my sales guy who did some digging and confirmed that there was a "clerical error" (which the dealership is protected from, by the way), and we do in fact owe more money, our payments will go up by about 20%, and we do have to come in and sign new paperwork. Of course, we could unravel the deal, which means I take my leased vehicle back, which has been in their possession for a week now, and I'm responsible for what may have happened to it in that timeframe. I'm over a barrel - either I take on the risk or I take on the higher payments. The "clerical error" happened "upstairs" before the numbers even made to the sales guy when he presented the buy out to us. The person who made the error didn't call us, her boss didn't call us, I got an email from the finance guy. My reaction to this huge mistake would have been completely different if I had just gotten an "I'm so sorry" at the very beginning. Instead I had to demand that somebody from the accountable department come speak to me (I got somebody from a different department). Instead I got a bunch of excuses. There's a complete lack of accountability at this dealership, and it's proven by the fact that they protect themselves from mistakes and have no policy or procedure in place to compensate the customer. More

Great experience Victor was an absolute professional and was a pleasure to work with when I walked in looking for a new Ram truck. The dealership was clean and well or Victor was an absolute professional and was a pleasure to work with when I walked in looking for a new Ram truck. The dealership was clean and well organized for a busy Saturday morning. Everyone who took part in my transaction was very pleasant and helpful. More