Luther Brookdale Chrysler Jeep Dodge RAM

I appreciate the quick turn around and prompt service I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. More

Friendly service Matt Smith was great to work with. He made the process simple and enjoyable. It was quick, easy and pleasant. We love the new ride. Thanks again! Matt Smith was great to work with. He made the process simple and enjoyable. It was quick, easy and pleasant. We love the new ride. Thanks again! More

New car purchase Purchased a new Grand Cherokee. The experience was very comfortable . Excellent sales experience with Mike Gray he was very thorough and knowledgable Purchased a new Grand Cherokee. The experience was very comfortable . Excellent sales experience with Mike Gray he was very thorough and knowledgable . Very good experience in finance with Tim Miller. More

Break Repair I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as my break pads and it would cost 750.00. I'm a woman and at that time I didn't know what else to do it needed to be done. I called my dad after the fact (who lives in SD) and he said to cancel it immediately that is way too much money, he said he would take care of it next time I am in town. I called Brookdale Chrysler Jeep Dodge back with in 5 minutes and told them I am declining the offer to put my tires back down and back it out. An hour later I got a call from them saying it was done and they were trying to collect there money. I was shocked. I then went into detail about my experience and they had no remorse and said my only options are to pay or leave my car there all weekend till Monday when a manager is in so I can discuss it with them. I was not going to pay, this was not my problem. So I was inconvenienced all weekend with no car and had to inconvenience someone else to bring me back there on Monday to discuss with a manager. They did end up giving me 200.00 off. The reason I am upset still is because they are blaming me for there problem. I called and was assured that my car would not be serviced and it was. I feel they did not hold up there part of the deal and I am the one that gets stuck with a 500 bill. I could have taken it to SD and had my dad do it for just the parts roughly 250.00. I will not be going back. More

unfinished job Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood and discovered the air filter was not placed back in correctly and the filter cover was sitting open unhinged! Luckly we found it right away but if they can forgot something like that, what else are they forgetting? More

Lease of Chrysler 200 We were put in a great car, thanks to Mike! Couldn't be happier with the car he found for us. Thanks for the awesome service and dedication to getti We were put in a great car, thanks to Mike! Couldn't be happier with the car he found for us. Thanks for the awesome service and dedication to getting us into the right vehicle! More

Solid Dealer: Great Price, Fast, & Professional Personally I did a ton of research on my vehicle. Countless hours online, over email, and on the phone. When I called Victor he was straight to th Personally I did a ton of research on my vehicle. Countless hours online, over email, and on the phone. When I called Victor he was straight to the point, went after my best deal and beat it. He was even right when another dealer had lied about their price quote. I will definitely buy from them again, and my last vehicle was a Jaguar (poor service). I've already referred my employees. More

Amazingly easy to find the right car for me and my family. Everyone was friendly, but not pushy. Very honest salesman who helped me understand the do's and don'ts of buying a car. Highly recommended in my opin Everyone was friendly, but not pushy. Very honest salesman who helped me understand the do's and don'ts of buying a car. Highly recommended in my opinion. More

Firm but fair Found a good car that I liked a lot and which wasn't easy to find (not a lot of options out there), and Luther Brookdale took good care of me. They we Found a good car that I liked a lot and which wasn't easy to find (not a lot of options out there), and Luther Brookdale took good care of me. They were firm, but fair in pricing the car, but although I had to eventually go above my budget I'm happy with the purchase and the service they provided More

New Lease I have had my newly leased vehicle for one week. First time owning a jeep and loving it. I actually came across jeep through a test drive at another I have had my newly leased vehicle for one week. First time owning a jeep and loving it. I actually came across jeep through a test drive at another dealership, however Mike was able to listen to what I was looking for and come up with a vehicle that was a better fit for me and at a better price. The sales process was very low key and I was given all the time I needed as I looked through the vehicle options and went for a test drive. I was very satisfied with the experience and would definitely use them again. More