Luther Brookdale Chrysler Jeep Dodge RAM

takes accountability and ensures customer satisfaction I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went I usually take my 2010 dodge journey to this dealer service center for oil change and any other services if any, last Saturday the oil case plug went hay wire while the technician trying openning it, i thought i shouldnt pay for the fix and i asked to talk to service manager but it was saturday, so they gave me rental car, used it on saturday, sunday and mobday when the manager Michael called to tell me my car is ready. After this expirience, i will keep using Mopar and i will change my dodge journey with a newer mopar from this dealer. Up and at em Mopar! Thats our Sweet USA car industry, lets go back to where we were 90 years ago, the creators of the car! More

Great purchase process and services Great purchase process, they did their best to get me the exact deal I was asking for even with a no so great credit score. Definitely willing to make Great purchase process, they did their best to get me the exact deal I was asking for even with a no so great credit score. Definitely willing to make business with them in the future. Great service to my car recently. More

Amazing! Did a great job getting me the car i wanted and love. Would recommend these guys to everyone! Tim and Victor did a great job making everything go smoo Did a great job getting me the car i wanted and love. Would recommend these guys to everyone! Tim and Victor did a great job making everything go smoothly and work out in every aspect. More

Service I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have I needed service work and they were unable to complete my vehicle on the day needed. Without asking kthey offered a loaner. When I returned to have the work completed (after part came in) work was done exactly on time as promised. More

Stress/Pressure Free Car Buying Matt's communication in the beginning was a method of my choosing (text messages) which allowed me to feel comfortable enough to actually go to the de Matt's communication in the beginning was a method of my choosing (text messages) which allowed me to feel comfortable enough to actually go to the dealership. Matt was good about concisely answering questions. He was also good about letting my husband and I go through our process of how and even IF we were going to buy a car. There was no pressure to buy right now, make a decision faster, or choose a certain vehicle over another. The vehicle we ended up purchasing, although expensive in my world, is a good value. The added extras (gas card, car was discount, etc) were bonuses to an already good price. More

I appreciate the quick turn around and prompt service I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. I appreciate the prompt attention and follow up to my problem. The quick turn around to get me cared for. I thank you for the excellent service. More

Break Repair I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as I dropped my car off to be services on Saturday am, they called me around 215 and told me that I needed to have all 4 of my rotors replaced as well as my break pads and it would cost 750.00. I'm a woman and at that time I didn't know what else to do it needed to be done. I called my dad after the fact (who lives in SD) and he said to cancel it immediately that is way too much money, he said he would take care of it next time I am in town. I called Brookdale Chrysler Jeep Dodge back with in 5 minutes and told them I am declining the offer to put my tires back down and back it out. An hour later I got a call from them saying it was done and they were trying to collect there money. I was shocked. I then went into detail about my experience and they had no remorse and said my only options are to pay or leave my car there all weekend till Monday when a manager is in so I can discuss it with them. I was not going to pay, this was not my problem. So I was inconvenienced all weekend with no car and had to inconvenience someone else to bring me back there on Monday to discuss with a manager. They did end up giving me 200.00 off. The reason I am upset still is because they are blaming me for there problem. I called and was assured that my car would not be serviced and it was. I feel they did not hold up there part of the deal and I am the one that gets stuck with a 500 bill. I could have taken it to SD and had my dad do it for just the parts roughly 250.00. I will not be going back. More

New car purchase Purchased a new Grand Cherokee. The experience was very comfortable . Excellent sales experience with Mike Gray he was very thorough and knowledgable Purchased a new Grand Cherokee. The experience was very comfortable . Excellent sales experience with Mike Gray he was very thorough and knowledgable . Very good experience in finance with Tim Miller. More

Friendly service Matt Smith was great to work with. He made the process simple and enjoyable. It was quick, easy and pleasant. We love the new ride. Thanks again! Matt Smith was great to work with. He made the process simple and enjoyable. It was quick, easy and pleasant. We love the new ride. Thanks again! More

unfinished job Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood Went in for oil chg and tire rotation. Afterwards my 2012 Town & Country sounded awful on acceleration. Once home, my husband looked under the hood and discovered the air filter was not placed back in correctly and the filter cover was sitting open unhinged! Luckly we found it right away but if they can forgot something like that, what else are they forgetting? More