Luther Brookdale Chrysler Jeep Dodge RAM

Very positive Victor was our sales person. Best experience I have ever had and we have been buying cars for many years. Thanks victor we love it Victor was our sales person. Best experience I have ever had and we have been buying cars for many years. Thanks victor we love it More

Not to be trusted Brought my 2014 Ram (20k miles) in for an oil change and tire rotation on July 1, 2015. Something didn't sit right with me the last time I brought my Brought my 2014 Ram (20k miles) in for an oil change and tire rotation on July 1, 2015. Something didn't sit right with me the last time I brought my truck in for a tire rotation so for a check I removed one of the caps from the air nozzle on the front passenger side. After waiting an hour and 10 minutes I was told my truck was complete and was escorted to the PAY window with the service advisor where she informed that "they topped off my wiper fluid (yay)and that my air filter we dirty". I informed her I just paid for you to put a new one in on my last oil change" she shuffled through her papers and mumbled out "well, they just said its dirty". Come on!!! So I paid the $29.85 for the tire rotation went out to my truck and there on the front passenger tire was the missing cap from the air nozzle! (The tire had never been rotated!!) When I brought this to the attention to the service advisor she said she would go and get the mechanic, when she arrived with him she spoke on his behalf and said " he measured the tire tread and DIDN'T FEEL YOU NEEDED a tire rotation"! I said who gives him the right to decide that for me? I rotate my tires every 5000k! And why did you CHARGE ME FOR A SERVICE YOU NEVER PROVIDED??. "Well she said HE FORGOT to add that to the form" (forgot my a--). I called the manager over and he credited my card. I DO NOT TRUST LUTHER SERVICE DEPARTMENT- none of them. THEY NEED TO CLEAN HOUSE AND GET RID OF SOME LYING, LAZY EMPLOYEES. This is not the first time I have had problems with them and I only have 20k on my truck! As soon as my last free oil change is done they won't see me any longer. Also I just spoke with my brother in law tonight who also bought a truck from Luther and he had a similar night mare experience with the service department. Please please if you are reading this- you know how hard you work for your money- don't give it to Luther Brookdale!!! THEY ARE NOT TO BE TRUSTED!! More

service . The service was very good ,the work was done in a timely fashion. Everyone involved was great The service is always good at luther . Its The service was very good ,the work was done in a timely fashion. Everyone involved was great The service is always good at luther . Its the only place i go for service !! More

Service Work and timeliness was good. Used the drive-up/no appointment oil change service. Nice addition to the service menu! Price for air filter was out of Work and timeliness was good. Used the drive-up/no appointment oil change service. Nice addition to the service menu! Price for air filter was out of line ($47!!) but couldn't find one in another store last time so was kind of stuck. More

Worth the drive! Tremendous experience! And that isn't to say that the process was smooth sailing- but what really counts is that the staff- especially Mike O'halleran Tremendous experience! And that isn't to say that the process was smooth sailing- but what really counts is that the staff- especially Mike O'halleran- didn't give up on me! Ardelle, Mike, and Al- were all such wonderful easy people to work with! I absolutely hate car shopping and loans- but they really made it an exciting experience! I will never buy a car in Duluth again! It is well worth the drive to work with these fantastic folks!! More

My first 10,000 mile service I brought my new truck in for its first scheduled service. The service department was prompt, timely and extremely friendly. I called hoping to get a I brought my new truck in for its first scheduled service. The service department was prompt, timely and extremely friendly. I called hoping to get an appointment soon but the service department got me in immediately. More

Awesome service Worked with Victor and had great service. Very professional, courteous and friendly. Probably the only person I've worked with that actually walked Worked with Victor and had great service. Very professional, courteous and friendly. Probably the only person I've worked with that actually walked is through every feature of the car. Can't wait till I need another car. More

Great experience, very accommodating! After a long day at work, strolled in looking to lease a Jeep Cherokee. Victor was helpful, accommodating and had such great energy it made for a fun After a long day at work, strolled in looking to lease a Jeep Cherokee. Victor was helpful, accommodating and had such great energy it made for a fun evening. More

Horrible vehicle service The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely p The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely poor communication amongst their various internal departments and service managers. I brought a van (still under Chrysler warranty) to be serviced for a check engine light while on vacation. Luther Brookdale had an open appointment so I chose them. After a 2 hour wait while they looked at my car, I had to go find them to ask what was going on, no one came to find me. They told me they needed to order a part and to come back the following morning, 10am. I arrived back the following morning and they took my van back for service. After 30 minutes, they came over to tell me they did not have the part and I would need to come back! Unacceptable! A simple phone call could have prevented a needless 2 hour waste of my time. I rescheduled for the next week, 10am Monday morning, since my vacation plans did not allow me to stay. Monday morning, I call the service dept. to make sure they have my part. I was told they had no idea they are just service and transferred me to parts. Parts said they had no part ordered for me and that they could have it by 1pm. So, another trip would have been wasted had I not called them (serious lack of customer service here!). No call was made to me when the part actually arrived, so I had to call yet again to schedule another appointment and finally get my car fixed. Their idea of customer service is a laughable joke. If I ran my business in this manner, I wouldn't last a month. Completely unacceptable. Avoid this service department at all costs. More

Horrible Customer service Bought a Ford F 150 and paid cash, and was treated horribly, I came in already knowing what I wanted so they had to put forth very little effort to m Bought a Ford F 150 and paid cash, and was treated horribly, I came in already knowing what I wanted so they had to put forth very little effort to make the sale and I was disrespected and lied too as well as they forgot to put a temporary tag in the vehicle Before I left so the next day I had to drive through rush hour traffic to get temp tag and it was a three hour round trip that should of never happened... I will never shop at any Luther dealerships!!! One and done for me what a joke!! More