Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Service department is horrible, also service advisors didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to get their car serviced here. More

Do not use this service center for anything engine related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomo related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomorrow". 3 months later and we are still waiting for "tomorrow". Use this location at your own peril. More

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 co They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done properly since the noise returned shortly thereafter. When it became constant I brought it in again. They stated it was another issue that was $1800 in addition to the $4400 that I had just paid them. It turns out, Jeep had so many issues with their rear shafts, the part was on backorder with no timeline on when the part would be avialable. So it sat and sat. Jeep would do nothing. The Jeep representative stated that "machines" break down and having a transfer case and rear drive shaft fail at 75,000 miles is "normal". I ended up getting the real issue fixed shortly thereafter at a non-Jeep shop, which was less than half the cost that Luther Jeep quoted me. I More

Helped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said technician would have it done that afternoon. return call that afternoon. Dealer is closed Saturday and Sunday. Monday told Michael Henry would have to pick up truck by Tuesday at 12 even if it was not done. I arrived at noon truck was not done . Michael said they did 67A emission recall but did not have parts to do the other two recalls . He said when parts were in he would call. I asked about the free warranty extension on engine and he said no. He should read the recall notice. I pointed it out on the card Ram mailed me. He would not even look at it. It looks like all the other bad service remarks I am not the only one. I would not recommend this dealership for any service work. By the way, I checked with another Ram dealer and they showed no recall done at all on my truck. More

I just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a time Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. More

KAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THA DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. More

I left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. More

Dropped off my vehicle with an appointment. Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. W Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. Waited another day for it to be looked at was told it would be done on Friday. Monday still not done. Horrible customer service at best. It was there for a simple shock replacement not anything major. Not impressed at all. More

A little over three weeks ago I brought in my 2015 Ram 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking an 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking and I told the service advisor that I thought it might be a wheel bearing issue. They did an inspection and told me that both front CV boots were torn and that they were putting in a warranty service claim to replace both front axels. I was also informed all brake pads and rotors, and tie rod ends needed replacement, even though I just had a dealer replace my front rotors and brakes less than 9000 miles ago. After a few days I called to check on the status of the repairs, and the service advisor informed me that MaxCare through Mopar Vehicle Protection (MVP) now required them to submit warranty claims via email and that the approvals often took longer. I went on a 6 day fishing trip and came back to find out that they had still not received approval for the warranty claim. I spent the next 4 hours talking to different MVP and customer care employees to find out that dealerships do have a phone number that they can call to expedite approvals, and moreover that the claim for my vehicle was approved 7 days ago. I messaged the service advisor and he informed me that him and the service manager had missed the email and were very sorry. My vehicle repairs were completed that day, they did not replace the tie rod ends and were not sure why that wasn't done. I picked up the truck and took it on a trip up to Walker the next weekend. I noted the same noises from the front end and thought it was curious. On my way back, going through St Cloud the bearing started to make a very loud metallic squealing and grinding noise. I pulled over and attempted to call the dealer but it was after hours. I paid for the $400 tow to have the truck brought from St Cloud to Brooklyn Park to let the dealer make the appropriate repairs. They following day the service advisor called and informed me that the front driver wheel bearing was bad, it needed a new water pump and the fan clutch required replacement. That day I told them that I needed this to be expedited and that I needed my truck, or a loaner, back in a week in order to pull my boat for a fishing trip. I messaged the service advisor to attempt to get a status on the warranty claim, where he again informed me that they could only send an email and that the phone number didn't work. I called the phone number 1-800-521-9922 and selected option 3 to check on the status of a claim approval, I was told this was only for dealer use and I wasn't able to validate the status of the approval. I called the service manager and advisor and asked them to please call the number to get the approval expedited. They told me they would and that they don't have any loaner trucks available. I was informed that they would get back to me today (Wednesday) as I needed the truck back tomorrow. I have still not received a call or message. I finally messaged back that I would pay for the repairs and could be reimbursed after approval was granted, still no answer. Very disappointed in the communication and customer service provided at Luther Brookdale Dodge/Jeep/ Ram in Brooklyn Park, MN. I'll provide an update to let you know how the whole experience ended, and if they are able to cover my towing costs to allow them to make all appropriate repairs. More

Was told that a part would be held for my appointment. It wasn't. This fact was not communicated until hours after my appointment. Was lied to multiple times about what was going on during the time I was It wasn't. This fact was not communicated until hours after my appointment. Was lied to multiple times about what was going on during the time I was waiting. All of the communication was initiated by me and I'm sure they would have wasted more of my time had I not been persistent in trying to make sure whether my part was there. Was treated with disrespect and deflection when trying to understand the issue after the fact. Do not trust your vehicle to this incompetent group. More