Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Customer Care and Efficency Brandon in the service dept is an asset to the Luther family. He has gone beyond the call of duty in making sure I am happy and satisfied with my serv Brandon in the service dept is an asset to the Luther family. He has gone beyond the call of duty in making sure I am happy and satisfied with my service. When I have an appointment he's on time. he gets me in and out as promised without compromising my service and my time. He makes sure efficiency is #1 I have bought 3 cars from this dealership and I continue to come back because they take 100% care of their customers and Brandon is the added Cherry and Sprinkles on top! He demonstrates his care and concern each and every time! Keep up the great standards in making sure everything and everyone is taken care of. More

Great experience Customer service is A plus. I like coming to this dealership. Great service by the two guys at express oil change. They were very professional and cl Customer service is A plus. I like coming to this dealership. Great service by the two guys at express oil change. They were very professional and client centered customer service More

Service was outstanding The service was great and Nicole Beaver a service adviser did a super job filling me in and keeping in touch with me when my vehicle was being service The service was great and Nicole Beaver a service adviser did a super job filling me in and keeping in touch with me when my vehicle was being serviced. More

Oil change Great experience for the oil change I had. It was very quick and no pressure being talked into other things needed. It was a quick in and out for th Great experience for the oil change I had. It was very quick and no pressure being talked into other things needed. It was a quick in and out for the one service I needed. Great job Michael and crew. More

Always Taken Care Of Luther RAM is Brooklyn Park has always provided great service to my family. Thanks guys and gals! Communication is on point and I appreciate the conve Luther RAM is Brooklyn Park has always provided great service to my family. Thanks guys and gals! Communication is on point and I appreciate the convenience. More

Always friendly Have been a customer (sales and service) of Luther Brookdale for many years and there's a reason I go back. They aim to please, and I've always been Have been a customer (sales and service) of Luther Brookdale for many years and there's a reason I go back. They aim to please, and I've always been treated with respect and made to feel like I'm their most important customer. That's a rare thing these days. More

ABS/service break lights on Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Took the service team a week to replace the ABS module. Brought the car in because the ABS break lights came on. Left the car overnight, got a rental. Next day I picked up my car, drove 20 feet and the lights came on again. Oops, they did update the software but the service tech didn't drive the car enough to see if the problem is solved or not... Left the car there on a Thursday, got a call on Saturday that the foreman will look at my car but he is not in until Monday . Monday nobody called to let me know about my car, I had to call and inquire.Somebody told me they will call back with an update, nobody did.I finally got a call from the service manager after I was called by the customer service to rate my experience with the dealership and I explained what is going on. Tuesday talked to Brandon Judge and he said the car will be maybe ready by the evening and then 10 min later I get a text that will be done the next day because a driver had to drive it?! On Wednesday when I pick up the car, they didn't even explain what they did to my car, went to the cashier to get my keys and got of there... Very poor customer service. The only person that really helped was Michael Flaifel . Even if he wasn't the Advisor, he still went above and beyond to make sure I get a rental and that my car is done properly More

Great Service Great service very honest work will definitely recommend thinking about doing a trade with this dealership due to the customer service that was provid Great service very honest work will definitely recommend thinking about doing a trade with this dealership due to the customer service that was provided to me More

Great The store is clean about there businesses and make sure the customer is tkaken care of and not to worry about there car. Very friendly environment. The store is clean about there businesses and make sure the customer is tkaken care of and not to worry about there car. Very friendly environment. More

My Service advisor was so helpful and nice Right from the moment I pulled in my service advisor was knowledgeable. He not only saved me money, but also made me welcome . Thanks again he should Right from the moment I pulled in my service advisor was knowledgeable. He not only saved me money, but also made me welcome . Thanks again he should get a money raise because in the long run he will make your dealership millions More