Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Horrible vehicle service The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely p The service department at Brookdale Chrysler was the worst I have ever experienced. There is very little communication to the customer and extremely poor communication amongst their various internal departments and service managers. I brought a van (still under Chrysler warranty) to be serviced for a check engine light while on vacation. Luther Brookdale had an open appointment so I chose them. After a 2 hour wait while they looked at my car, I had to go find them to ask what was going on, no one came to find me. They told me they needed to order a part and to come back the following morning, 10am. I arrived back the following morning and they took my van back for service. After 30 minutes, they came over to tell me they did not have the part and I would need to come back! Unacceptable! A simple phone call could have prevented a needless 2 hour waste of my time. I rescheduled for the next week, 10am Monday morning, since my vacation plans did not allow me to stay. Monday morning, I call the service dept. to make sure they have my part. I was told they had no idea they are just service and transferred me to parts. Parts said they had no part ordered for me and that they could have it by 1pm. So, another trip would have been wasted had I not called them (serious lack of customer service here!). No call was made to me when the part actually arrived, so I had to call yet again to schedule another appointment and finally get my car fixed. Their idea of customer service is a laughable joke. If I ran my business in this manner, I wouldn't last a month. Completely unacceptable. Avoid this service department at all costs. More

Excellent ExpressLane service that saved me money!!! Today I went in for an oil change as well as a tire rotation (that I thought I needed) through their "ExpressLane" service center. In very short orde Today I went in for an oil change as well as a tire rotation (that I thought I needed) through their "ExpressLane" service center. In very short order my car was ready at which time they informed me that they had performed a needed computer update (for free) and that I didn't need the tire rotation based on their records (saving me about $25). Thank you Luther Brookdale Chrysler Jeep Dodge for the quick service, for providing the needed update, and for saving me money. More

Service Dept Just took my Grand Caravan in for service. They are very efficient and friendly. Highly recommend their service department. I waited for my car a Just took my Grand Caravan in for service. They are very efficient and friendly. Highly recommend their service department. I waited for my car and it only took 30 minutes. More

1 hr 40 min Oil Change w/ Appointment. I had an appointment at 7:30 AM for an oil change. Was told when I did the initial paperwork and dropped off the truck that it would take 45-60 minut I had an appointment at 7:30 AM for an oil change. Was told when I did the initial paperwork and dropped off the truck that it would take 45-60 minutes. At 8:45 I was still waiting in the lobby so I walked in to find out how much longer it would be. It turns out my truck was just finished but was sitting in the bay. After running back and forth trying to find my paperwork I was finally out there shortly after 9:00. I don't understand how an oil change with an appointment can take 1hr and 40 mins especially a half hour after the shop opens. This is the 2nd time out of my last 3 oil changes that this has happened (however after the first time they did provide me with a free oil change). More

FIX MALFUNCTION P0406 CODE LIGHT I CALLED THE BROOKDALE DODGE DEALERSHIP THAT MALFUNCTION LIGHT WAS ON WITH A CODE OF P0406. I ASKED WHAT THE ESTIMATED COST WOULD BE TO FIX IT. I WA I CALLED THE BROOKDALE DODGE DEALERSHIP THAT MALFUNCTION LIGHT WAS ON WITH A CODE OF P0406. I ASKED WHAT THE ESTIMATED COST WOULD BE TO FIX IT. I WAS GIVEN A ESTIMATE OF $65 TO $130. AFTER WAITING FOR AN HOUR AT THE DEALERSHIP, I WAS TOLD THAT THE COST TO FIX IT WOULD BE $540 AND THAT I NEEDED TO PAY AN ADDITIONAL $65 FOR THEIR EVALUATION. AFTER CHECKING WITH OTHER SERVICE DEPTS, I WAS GIVEN AN AVERAGE OF Labor: $67 - $85 & Parts: $41 - $55. WOW, I WILL NEVER GO BACK TO THESE GUYS AGAIN, TO BUY A CAR OR SERVICE ONE. More

Great Service Brought my Jeep in for a routine oil change and to check on the origin of an unidentified warning ping. There was not a warning light associated with Brought my Jeep in for a routine oil change and to check on the origin of an unidentified warning ping. There was not a warning light associated with the "ping" (same sound as the seat belt indicator and the low fuel indicator). The Tech identified the cause of the warning and corrected it within five minutes and at no extra charge since an electrical diagnostic was no longer required. Oil change was fast and I was in and out over my lunch break. More

great service I have always been satisfied with their service. The work is always done properly and in a timely manner. Employees are courteous, friendly and help I have always been satisfied with their service. The work is always done properly and in a timely manner. Employees are courteous, friendly and helpful. More

Best Service Dept in town ! I took my Town & Country in for a couple of problems I was having with it. Steve in service was able to get my car right in for a diagnosis and estim I took my Town & Country in for a couple of problems I was having with it. Steve in service was able to get my car right in for a diagnosis and estimate. He was very pleasant to work with and very honest. I also believe the work they did and have done for me in the past is top notch. I will be back for any other problems that may arise with my car. I was treated with respect and my car was finished and I was on my way in the early afternoon. More

oil change when ever you go to that dealership the people there treat. with respect. and the people in service also treat you well.... I will keep coming there. when ever you go to that dealership the people there treat. with respect. and the people in service also treat you well.... I will keep coming there. and I do tell all my friends . they even threw in a car wash. More

Scheduled repair appointment I scheduled an appointment to have my new van worked on; the passenger side heat would not adjust (a warranty repair), an oil change and an additional I scheduled an appointment to have my new van worked on; the passenger side heat would not adjust (a warranty repair), an oil change and an additional key fob synced. I had to wait about 8 mins. to be recognized and spoken to for my appointment. I had to wait almost 2 hours for a service appointment I was told would take less than 1 hour. I have to come back because they didn't have the part to repair the heat problem even though I was very specific about the problem when I scheduled the appointment. Washing my van did little to make me feel better about the time invested in a non-repair appointment. More