Luther Brookdale Chrysler Jeep Dodge RAM - Service Center

Oil leak after oil change I had my car in for an oil change and ended up with a significant oil leak. Had to take it back to get the problem corrected. The drain plug hadn't b I had my car in for an oil change and ended up with a significant oil leak. Had to take it back to get the problem corrected. The drain plug hadn't been tightened. Seems like such a basic thing to overlook. Not impressed! Update: I was contacted by the service manager, very concerned about my bad experience, and wanting to make it right. He offered me two free oil changes, which I accepted. To be honest, I have been to this dealer many times and my previous experience has been good. So, I have updated the overall rating from 2 stars to 4 stars. More

Service Followup SEnding an email with service coupons for work just preformed does not do me any good maybe should given the coupon on service just performed. SEnding an email with service coupons for work just preformed does not do me any good maybe should given the coupon on service just performed. More

Very professional and very quick services. Michael explain the service . I would recommend this service center to friends and family. Thank you to Michael Flaifel. and very quick services. Michael explain the service . I would recommend this service center to friends and family. Thank you to Michael Flaifel. More

Great service They were professional to work with. Quality service and great customer service. Nice, friendly, courteous. I have nothing bad to say about my experie They were professional to work with. Quality service and great customer service. Nice, friendly, courteous. I have nothing bad to say about my experience at this dealership. More

very good thanks to Brian I had Brian check me in and the service was great, I will be coming back. thanks to Brian( the man in the wheel chair) I had Brian check me in and the service was great, I will be coming back. thanks to Brian( the man in the wheel chair) More

Great It was good Experience with you guys and I will recommend to my friends. People work there are more family welcoming , and I really appreciate that It was good Experience with you guys and I will recommend to my friends. People work there are more family welcoming , and I really appreciate that More

Very knowledgeable The service advisor determined the problem quickly, and my vehicle was fixed the same day. I was very pleased with the service and would definitely re The service advisor determined the problem quickly, and my vehicle was fixed the same day. I was very pleased with the service and would definitely return. More

Fast, quality service I can for a quick oil change and overall check of my car. They check everything quickly, recommended a filter change on top of an oil change, and had I can for a quick oil change and overall check of my car. They check everything quickly, recommended a filter change on top of an oil change, and had my car ready for me within an hour. They add a quick wash and wipe down of the windows. More

Pickup Everything was fine until I picked up the vehicle. The plastic was left on the seat. The paper was still on the floor by the pedals. They had worked o Everything was fine until I picked up the vehicle. The plastic was left on the seat. The paper was still on the floor by the pedals. They had worked on the passenger side door and had left all the maps that were in the door pocket scattered on the floor. The heat was on, but the driver side window was open so they were trying to heat the outside. The car hadn’t been washed and I didn’t get a summary of everything that had been checked. I have been there many times for service and this is the first time I have encountered this time of service. More

Service Warning I have been a Dodge customer for the past 15 years without issue. Recently, I have had issues in the service center with being talked down to and my I have been a Dodge customer for the past 15 years without issue. Recently, I have had issues in the service center with being talked down to and my new vehicle not being covered under warranty. Most of the staff is friendly; however, if you are a woman - you definitely want to bring a man with you so they do not try and take advantage of you. I will no longer go there after being lied to and treated so poorly. More