Luther Brookdale Honda

Quick service and professional personnel. Would recommend the service center to other people. Nice and clean environment in the waiting area. Not very impressed with the price of the service, but I am assumi the service center to other people. Nice and clean environment in the waiting area. Not very impressed with the price of the service, but I am assuming it is to be expected because of it being a dealership and that it specializes in the type of vehicle that I have. More

Car work was fine, howerver. My radio was changed, seat setting changed, but worst. Of all the mileage indicator was changed to Kilometers and the car manual was useless in converting back to miles so had setting changed, but worst. Of all the mileage indicator was changed to Kilometers and the car manual was useless in converting back to miles so had to go on line to get answers!!! This was not very safe for driving until we got andwers on line! More

I have always received wonderful help and assistance from the staff at Luther Brookdale Honda. My only issue and it's really a small one is the fact my car was not washed and if it was washed the job done w the staff at Luther Brookdale Honda. My only issue and it's really a small one is the fact my car was not washed and if it was washed the job done was pretty bad. In this case I held off on washing my car because I knew it was going into the shop and would be washed, NOT!!! More

Fit me in on a Saturday, to diagnose check engine light. No loaner car. Saved me money by doing less, but had to get remainder done on emergency return. Got loaner car for 2nd visit, but all came to ~$2200. No loaner car. Saved me money by doing less, but had to get remainder done on emergency return. Got loaner car for 2nd visit, but all came to ~$2200. Later realized trailer hitch ball cover missing. Left message, no response. More

My car's rear backup camera was not working. The service person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which con person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which confused me since the issue had nothing to do with audio. He said it would cost $7XX to fix the backup camera, or so I thought. I declined the repair since the backup camera is not critical, and I didn't have the money to fix it. When I picked up my car the entire monitor was not working, but the monitor was working perfectly fine with no issues other than the backup camera when I dropped off the car. Long-story-short, they replaced the monitor at no charge and eventually resolved the situation to my satisfaction, however several interactions with the service team were disappointing, and I am going to trade in my hybrid for a non-hybrid so I can get my car serviced by my regular neighborhood auto repair shop and not have to work with the dealer service department any more. I also realize that many industry's service teams are struggling in the pandemic, and I am trying to keep this in perspective, but I feel they broke the monitor and didn't initially take responsibility for that. More

The staff at Brookdale Honda are so friendly and extremely helpful. They explain any needed service due and I feel very honest as they also let you know no service is needed. Very satisfied with t extremely helpful. They explain any needed service due and I feel very honest as they also let you know no service is needed. Very satisfied with this dealership More

My experience with Luther Brookdale Honda was great. “Birdy,” my sales rep, made everything stress free and smooth. He just wanted me to be happy with my purchase. He was honest, upfront, and kept me in “Birdy,” my sales rep, made everything stress free and smooth. He just wanted me to be happy with my purchase. He was honest, upfront, and kept me in the loop thru the entire process. I will certainly recommend Luther Brookdale and “Birdy” to anyone looking for a new car. More

Staff is extremely helpful and friendly. They were able to get me in at the last minute and took care of all my cars service needs! to get me in at the last minute and took care of all my cars service needs! More

Great service! This was our second Honda from this dealership and once again, we are beyond satisfied with the car, and even had fun while getting it. dealership and once again, we are beyond satisfied with the car, and even had fun while getting it. More

Nice clean environment full of friendly faces. Sales person Abbes was a really good salesperson. Very friendly. person Abbes was a really good salesperson. Very friendly. More