Luther Brookdale Honda

Excellent experience We got in right away, the service needed was thoroughly explained and things got done in a timely manner. All in all, it was an excellent experience. We got in right away, the service needed was thoroughly explained and things got done in a timely manner. All in all, it was an excellent experience. More

Odyssey repair Very fast repair-thank you. Is the car wash closed during the pandemic ? I do prefer paying at the advisor's desk instead of the cashier. Nice to Very fast repair-thank you. Is the car wash closed during the pandemic ? I do prefer paying at the advisor's desk instead of the cashier. Nice to have the bill explained in detail to you. More

Prefer using Luther Brookdale Honda I have always been pleased with the service work done on my Honda. This is the third vehicle I have leased through Luther Brookdale Honda, I have enj I have always been pleased with the service work done on my Honda. This is the third vehicle I have leased through Luther Brookdale Honda, I have enjoyed working with Abbes and request to go through him when I am leasing a new vehicle. More

John Jelle in the service department is awesome. He knows my car and what needs to be done and is on top of everything. He’s always responsive and extremely professional!! my car and what needs to be done and is on top of everything. He’s always responsive and extremely professional!! More

DO NOT GO HERE Fasten your seat-belts because this is going to be a long ride: On July 14th, my boyfriend and I purchased a used silver 2017 HR-V from Luther Brookd Fasten your seat-belts because this is going to be a long ride: On July 14th, my boyfriend and I purchased a used silver 2017 HR-V from Luther Brookdale Honda and it was a TERRIBLE experience (to say the very least.) Now don’t get me wrong, I love our car. It’s been great. You just can’t go wrong with a Honda. However, never in a million years would I recommend anyone to purchase a vehicle from this place. Despite their “raving” online reviews, the staff that worked with us (young first time car buyers) were disgraceful, uninterested, and unethical. We had scheduled an appointment with Tom Roycraft prior to arriving. We started by test driving a black 2018 HR-V, and we were interested in buying it. When we got back to inform our salesman, Tom, he had stated that he couldn’t sell it to us because it didn’t have enough miles on it. Seriously? It was advertised online as if it was ready to be purchased! For the three hours that we sat at Tom’s desk going back and forth about which car to buy, financing, etc. it was almost as if he COMPLETELY checked-out from helping us. Luther Brookdale Honda’s website states, “From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience a good one.” Tom was more interested in his lunch break than helping us. He didn’t hesitate to answer his phone in the middle of our conversations, kept disappearing with no explanation, and removed his mask MULTIPLE. TIMES. If you’re COVID-19 conscious and want to stay healthy, clean, and safe, DO NOT GO HERE. There was only one visible sanitizing station before entering the building, and several employees in the showroom didn’t even have a mask on!!! Hang on to your handles, because this is where the ride gets bumpy. Kortney Barker from finance had been “helping” us along our journey. From the very beginning, we had clearly stated what our budget was and the monthly amount we would like to stay under. At first, she actually did her job and had kept us under our budget. However, when she took us to her back office to sign papers, things started to go down hill. She offered us a warranty, and we had told her we were not interested. She said something like, “Now I’m supposed to give you the run-down on all of these warranty options. Don’t tell anyone I told you this, but out of these four options to choose from, I think you guys can get away with the least expensive one.” We politely declined again, stating that we have a four-moth-old baby, and would like to stay under budget. She went on. “Are you sure? When you break it down, it only costs $60 more a month!” We asked if the warranty covered things like oil changes, and breaks. “Ummmm… no. Well, maybe the break pads?” Again, we declined. She persisted. “If you bring your vehicle in to get serviced, just hooking it up to the computer to see what’s wrong costs $180.” We were skeptical. “Look, imagine you need a part that costs $2,100. You will be saving money in the long run if you BUY THIS WARRANTY!” She mocked us, “Oh, is it not in your budget?” How RUDE! After her finessing young first time car purchasers, Kortney coerced my boyfriend to sign and he finally caved in. I don’t know who trains these people, but nagging customers to purchase things they aren’t interested in is down right wrong. She knew what she was doing. Kortney’s online bio states “I am extremely proud to be a part of the Luther Group, and truly believe in the superior product that is Honda. My goal is always to provide ultimate guest satisfaction, and make you a customer for life!” If she REALLY believes that Honda is superior, why was she trying to sell us a vehicle warranty? Sorry Kortney, but we didn’t leave satisfied, and we sure won’t be your customers for life. The next day, we regretted caving in to Kortney’s scheme. I called her directly and left a message about taking the warranty off of our plan. She called back and left a message, stating that there’s a 60 day warranty for the warranty and we were able to remove it from our plan. HOWEVER, the monthly payment would remain the same, but our car would be paid off faster. After discussing this with my uncle, who is well-rounded in finance, he called the general manager. I don’t know what the extent of their conversation was, but to put it VERY lightly, the general manager was a complete jerk. My uncle had told the GM that he would never buy from Luther Brookdale Honda, and the manager told him we weren’t good enough to buy a car there anyway!!! W H A T ?!? If I could give this place negative stars, I would. Our overall experience was awful. If you’re interested in purchasing a new or used Honda, steer clear away from Luther Brookdale and take your business elsewhere. More

Bully’s. Declined used car warranty offered by Bully’s. Declined used car warranty offered by Kortney.Multiple times. .Pressured to comply. Unable to rescind warranty. Store manager extrem Bully’s. Declined used car warranty offered by Kortney.Multiple times. .Pressured to comply. Unable to rescind warranty. Store manager extremely rude when contacted. Not at all what’s expected of a Honda dealership. More

Joe was very helpful in helping us decide on our new CR-V EX-L. The buying experience at Brookdale Honda was low pressure and about matching the vehicle to our requirements. The electronic features were ver EX-L. The buying experience at Brookdale Honda was low pressure and about matching the vehicle to our requirements. The electronic features were very well explained and the even matched the Costco pricing. More

Excellent customer service, employees were friendly and professional, they were helpful and discussed my opitions, my car was fixed on a timely manner, thank you. professional, they were helpful and discussed my opitions, my car was fixed on a timely manner, thank you. More

Everything was great. The fact that I have to write a 25 word review to give a perfect score is absolutely stupid and ridiculous. Change your survey and more people would probably fill it out.... word review to give a perfect score is absolutely stupid and ridiculous. Change your survey and more people would probably fill it out.... More

The employee that work with was very helpful even after he couldn't find my Appointment he just made me a new in the time he felt that would work with my schedule. he couldn't find my Appointment he just made me a new in the time he felt that would work with my schedule. More