Luther Brookdale Honda

speedy service. In and out very fast. Checked for recalls. Performed manufacturer's recommended services. Kept me informed of work in progress. Easy checkout at servi In and out very fast. Checked for recalls. Performed manufacturer's recommended services. Kept me informed of work in progress. Easy checkout at service counter. More

Used car buying experience not good I have rated this way because I do not feel that the dealership was truthful regarding tires on the car. I reported noise and vibration when I purcha I have rated this way because I do not feel that the dealership was truthful regarding tires on the car. I reported noise and vibration when I purchased the car. They fixed the vibration. I took it in after driving it for a while (less than 30 days) and they said the car drove normally for a Honda Accord and said there was no problem. I took it to Discount Tire and they identified that both rear tires were cupping and they were causing the noise. After taking it back, they admitted there was cupping and recommended replacing the tires. Of course, at my expense not theirs. I love the Honda Accord but this was my first experience with Luther Brookdale Honda. I will not purchase from them again. I do not feel like my sales guy had my best interest in mind and ultimately did not did not treat me well and the used car sales manager would not talk to me. Overall, it was the horrible way they dealt with the issue and customer service that has soured my view of the dealership, not the car. More

Recall and additional diagnostic test Completed recall. Did diagnostic on radio. Honda not able to receive part or do repair on radio/clock. Did request response from Honda requesting what Completed recall. Did diagnostic on radio. Honda not able to receive part or do repair on radio/clock. Did request response from Honda requesting what parts are needed so I can go to outside source. Still waiting to hear back from Honda. Honda never provided me with the information or parts information. More

Unprofessional The service itself is great on the car. Twice now the person in the office that I was talking to has asked me to fill out the survey and rate them ve The service itself is great on the car. Twice now the person in the office that I was talking to has asked me to fill out the survey and rate them very well with five stars because their pay is dependent on the rating. It’s absolutely unprofessional and unethical and annoying And I would appreciate to not be asked that next time I am there. More

It could be a maybe This is just one experience, so it may not be indicative of your dealership as a whole. I came in to pick up my old Civic that you'd gone over for a p This is just one experience, so it may not be indicative of your dealership as a whole. I came in to pick up my old Civic that you'd gone over for a presale checkout. There were two people at the service counter. Both saw me waiting. Five minutes went by, no one said hello, no one said we'll have someone with you soon. I went to the cashier instead. It was another five minutes or so, again without any notice that anyone knew I was there. When it was my turn things went just fine, but it was not busy and if the guy at the service counter would have said hello, he might have told me I had to go to the cashier. Anyway, it's those little things that either inspire confidence or cause you to stew as you wait. More

Good service Very friendly and clear about what service needs to be done and how long it would take. You have very nice waiting room for client. Very friendly and clear about what service needs to be done and how long it would take. You have very nice waiting room for client. More

Purchase/lease new pilot We had a great experience- Sarah was awesome to work with. We are repeat customers and will likely return again in the future when it is time to renew We had a great experience- Sarah was awesome to work with. We are repeat customers and will likely return again in the future when it is time to renew my lease More

Airbag recall Jeff was friendly, listened to my questions and concerns. They performed the service in a reasonable time and overall I’m pleased and will return. Jeff was friendly, listened to my questions and concerns. They performed the service in a reasonable time and overall I’m pleased and will return. More

Kortney is very knowledgeable, easy to work with and accommo I loved working with Kortney. She answered all of my stupid questions with ease, professionalism, and quality. I know how busy she is and she handle I loved working with Kortney. She answered all of my stupid questions with ease, professionalism, and quality. I know how busy she is and she handled multitasking with ease. I wish I could buy more cars just to work with her. She's top notch! More

Great costumer service Profesional, friendly and respectful team. Everybody is trying to help you. They have a good knowledge of their product and for sure they pass that t Profesional, friendly and respectful team. Everybody is trying to help you. They have a good knowledge of their product and for sure they pass that to you as well. More