Luther Brookdale Honda

SUV buying experience Our salesperson was friendly without being pushy. He was knowledgeable about the various vehicles and options we were considering. That made it way to Our salesperson was friendly without being pushy. He was knowledgeable about the various vehicles and options we were considering. That made it way to evaluate what to buy. The other staff people we dealt with were friendly, also. All in all, it was as painless as car buying gets. More

Easy Process I traded in my 2011 Ford Fusion for a 2015 Honda CR-V. I really hadn't expected the get a car right away. I had checked some other dealers on line kne I traded in my 2011 Ford Fusion for a 2015 Honda CR-V. I really hadn't expected the get a car right away. I had checked some other dealers on line knew what I was looking for. The vehicle looks like new and sales rep Victor was friendly, easy to talk to and, walked me through the entire deal. The whole process was expertly handled and I would recommend Luther Brookdale Honda to other car buyers. More

I wasn't very impressed Communication was not exceptional. I was left waiting to many times for too long sometimes without a reason. The $250 MasterCard that was used to e Communication was not exceptional. I was left waiting to many times for too long sometimes without a reason. The $250 MasterCard that was used to entice me should've been told it was only good for services there and not anywhere else or any other time. More

Service was quick I went in for a oil change and a check on a wheel bearing that was going out. The service was quick and it was even covered under warranty...score! I went in for a oil change and a check on a wheel bearing that was going out. The service was quick and it was even covered under warranty...score! More

New CR-V W/ trade in I was looking to upgrade to a bigger vehicle that had AWD. My boyfriend and I test drove some CR-Vs and got many quotes for the CR-V as well as quotes I was looking to upgrade to a bigger vehicle that had AWD. My boyfriend and I test drove some CR-Vs and got many quotes for the CR-V as well as quotes for my 2017 Honda Civic. Ryan was our sales guy and he made the buying process as smooth as could be. We got the best quote for my civic, considering the miles, and a great price for the CR-V. The best part was he gave us the deal within two minutes, no haste, no wait. We didn’t make an appointment with Ryan, we just showed up. Because Ryan made our car buying experience so seamless I would definitely come back to Luther Brookdale Honda as well as recommend it to friends and family. More

Great experience! We had a great experience purchasing our new CR-V, including the trade-in process. Thank you for a great friendly and fast new car purchase. We had a great experience purchasing our new CR-V, including the trade-in process. Thank you for a great friendly and fast new car purchase. More

Waited 2 1/2 hours for an oil change Expressed my displeasure to Lucas. I bought my car at this location in 2011 and have driven 50 miles for all service ever since as a loyal customer. Expressed my displeasure to Lucas. I bought my car at this location in 2011 and have driven 50 miles for all service ever since as a loyal customer. From now on I am going to drive 20 miles round trip to Hopkins More

Worst service appointment ever I was told probably hour to hour and a half for oil change and rotation so I knew it was over booked from the start. I was fine with the wait but at t I was told probably hour to hour and a half for oil change and rotation so I knew it was over booked from the start. I was fine with the wait but at two hours to Ashley sending me a message and felt like a upcharge attempt to change $700 in filters (really) didn’t produce enough with oil change so then she responded ok. She then texted me car done just waiting for keys and then bill texted to me so I went up to pay while waiting for Ashley and the women behind cashier looked bothered to respond to me that message comes early can’t pay till sheets come to them. I sat down and no one so getting to 2 1/2 hrs for oil change I text Ashley still haven’t seen or talked to her in person to find out she went on lunch🙄. I have owned multiple Honda Odyssey’s for 17 years and really liked but this is the last I was so angry after leaving I get over booking to make a profit but that was maddening all I keep hearing with staff apologizing to people I didn’t even get that!!!!!!!!!👎 Patrick Becicka More

Only problem was the length of time I was early if that made See above comments.regarding my service and assistance from Steve. Length of time was the only issue. I did arrive early and I am not sure if it was See above comments.regarding my service and assistance from Steve. Length of time was the only issue. I did arrive early and I am not sure if it was because I was early that took so long More

Disappointed First appt- didn’t have part for headlight bulb change. Creating delay of service 2 days plus wasted time. Second appt - told less than 60 min, too First appt- didn’t have part for headlight bulb change. Creating delay of service 2 days plus wasted time. Second appt - told less than 60 min, took almost 2 hours causing great inconvenience. Also quoted price of one headlight when appt was for both so shocking price. More