Luther Brookdale Honda

Not Happy With Latest Service While almost all I dealt with were very courteous and friendly, the work performed was far from what I expected. A simple tire rotation took over an While almost all I dealt with were very courteous and friendly, the work performed was far from what I expected. A simple tire rotation took over an hour to complete, was not totally done correctly causing me a 40 mile return trip to correct: on top of that I was charged $2+ for the “shop supplies” that were used for this job. When I asked what supplies were used I was told it was the use of the tools and also it was “A state mandated” charge. I’ve been a customer at this dealership for years . Their $2 rip off charge has cost them any future business More

A service center that has earned my trust. I especially appreciate the personal attention to my needs given by Shane. He inspires confidence in that what I need done will be well taken care of I especially appreciate the personal attention to my needs given by Shane. He inspires confidence in that what I need done will be well taken care of. It is very important to me to have that relationship with someone who is so knowledgeable and considerate. One very minor issue. When I got home I noticed that the tire valve caps were missing on both right side wheels. They were all in place the last time I checked the pressures. A couple caps - even sent by mail - would "cap off" an otherwise totally good experience. More

VERY QUICK AND EASY! the salesperson was super friendly and helpful,made everything super easy. He explained everything that i needed to know.! not only help me but my da the salesperson was super friendly and helpful,made everything super easy. He explained everything that i needed to know.! not only help me but my dad as well! More

Abby is your best asset! Abby the most knowledgeable, respectful, handworking employee you have at you store. Sorry Ben and Payton, I know you work hard too. On a serious note Abby the most knowledgeable, respectful, handworking employee you have at you store. Sorry Ben and Payton, I know you work hard too. On a serious note, I like how Abby sells me only service I need. She is not pushy and takes the time to explain everything. Thank you for great service. More

Great price quote; smooth process I requested an Odyssey price quote from all Honda dealers in the Twin Cities and Luther came in more than $1,000 less than anyone else. And when we d I requested an Odyssey price quote from all Honda dealers in the Twin Cities and Luther came in more than $1,000 less than anyone else. And when we did the test drive...no pressure. Finally, the process to actually buy the van went very smoothly. More

Bad Customer service practices This was my first time at this dealership, very bad customer service. I had an appt and still had to wait 45 mins past my appt. Bad experience overall This was my first time at this dealership, very bad customer service. I had an appt and still had to wait 45 mins past my appt. Bad experience overall. All of their employees need to go through customer service training. No one approached to ask if I have been helped. i had to finally walk up to someone and ask for help. My service advisor kept on forgetting things and kept giving me excuses that he was off for a few weeks so he's just trying to get caught back up. Bad experience overall. More

Excellent car buying experience We got a great deal to start with and that made us choose to come to Brookdale Honda over other dealerships. They have a great team of people working We got a great deal to start with and that made us choose to come to Brookdale Honda over other dealerships. They have a great team of people working there. Mike helped us throughout and made it an excellent car buying experience. More

Very satisfied with the overall experience. The salesperson (TJ) was extremely helpful and friendly. He showed a great understanding of the vehicle, functionality of features and the availabilit The salesperson (TJ) was extremely helpful and friendly. He showed a great understanding of the vehicle, functionality of features and the availability and benefits of auxiliary options - e.g. 3M paint protection film. The only suggestion I have is that the $350 end-of-lease disposition fee be noted on the website along with the other pertinent lease information such as down payment amount, excess mileage fees, etc. to ensure that ALL basic lease information is provided to the potential customer BEFORE they visit the dealership. More

Great experience! Aaron and Megan were very knowledgeable and helpful to find me a new Accord to replace mine after a traumatic car accident totaled my Honda. This was Aaron and Megan were very knowledgeable and helpful to find me a new Accord to replace mine after a traumatic car accident totaled my Honda. This was the 3rd Honda Accord that I've purchased. I submitted an inquiry on Sunday evening and Megan called me the next morning. They both have great customer service! More

Luther Brookdale Honda purshase My experience was Aplus from the excellent sales person(Alex) thru out the rest of the staff.. No buyers remorse either. I highly recommend this franc My experience was Aplus from the excellent sales person(Alex) thru out the rest of the staff.. No buyers remorse either. I highly recommend this franchise. More