Luther Brookdale Mazda

Great Experience My thanks to Durrell, who had a courteous, patient, and no pressure approach to dealing with clients. He made the normally undesirable experienc My thanks to Durrell, who had a courteous, patient, and no pressure approach to dealing with clients. He made the normally undesirable experience of car buying as comfortable as possible, and I appreciated that. An optional feature that I was having the dealership add on to the pre-owned car delayed its availability the day of purchase. Durrell offered to have one of their drivers deliver the car to my home when the work was finished, and drive my trade-in back, at no extra cost to me--a 3 hour one way drive to outstate MN! That is stand-out customer service provided by Luther Mazda, and meant a lot to me! I would confidently recommend seeking out Durrell at Luther Mazda for great service in buying a car! More

Terrible Experience We had an appointment and drove from out of town to purchase a vehicle which was being shipped in, he neglected to tell us the vehicle came in very po We had an appointment and drove from out of town to purchase a vehicle which was being shipped in, he neglected to tell us the vehicle came in very poor condition 3 days earlier. The interior was scratched up, the exterior had dents/dings/scratches on it. The monitor for the entertainment system was smashed to bits, and the vehicle had not even been cleaned out yet. It would have been nice to have received a call about this to save us the drive time as apparently the vehicle either needed time in the shop, even then it seemed to be in very poor condition. Wife and I both had worked overnight and told the salesman that this was the case, still received no call/heads up. Wasted 2 days of my life on this dealership, they wouldn't even drop the price at all considering the condition. It took us 1.5 hours just for them to give us our $500 hold deposit back and get our trade in title. I now see the vehicle listed online at a discount and with no pictures available. I'm glad we didn't purchase from Luther. More

Awesome Experience!!!!! Luther's full of friendly, helpful staff and Durrell Martin rocks! He knows his vehicles inside and out, no pressure, helpful, goes the extra mile, an Luther's full of friendly, helpful staff and Durrell Martin rocks! He knows his vehicles inside and out, no pressure, helpful, goes the extra mile, and in our experience a very rare find in the car business. We left the dealership, set to go, radio blaring, navigation set, iPhone connected, free remote starter installed, Midwest package, and Crystal fusion in place (protecting the investment) , license plates on, with a full tank of gas I might add, (Thanks again, Durrell) in a sweet driving, red hot, Mazda CX 5! Great experience, great people, fun times, sizzling vehicle! More

Great Service Kasey Pupeza gave us great service and had us organize our indecision into a decision of what we wanted in a car and what we needed in a car. She goes Kasey Pupeza gave us great service and had us organize our indecision into a decision of what we wanted in a car and what we needed in a car. She goes the extra mile to guide and be available to make the decision and easy one. She offers knowledge of the future of cars and knows the working of the Mazda's without question. This is our 3rd Mazda. We are happy with the longevity of the models. We are happy with our maintenance programs and service is painless. We choose leasing which works well with our finances and family situation. Thank you for a great experience, Ben and Rae Blackhawk More

Chad is awesome! This is my fourth vehicle with Chad at the Luther Brookdale Mazda / Mits. dealership and he has been excellent in with all four vehicles. Profession This is my fourth vehicle with Chad at the Luther Brookdale Mazda / Mits. dealership and he has been excellent in with all four vehicles. Professional, personable, thorough and simply a delight to work with. I plan to get all future vehicles from Chad as well, regardless of where I may land/live in the future. His outstanding service has me locked in as a 'lifer'! More

The MOST AMAZING car buying experience ever!! The day I bought my vehicle I had an appointment with another salesman at a different dealership to look at / buy a specific vehicle they had on their The day I bought my vehicle I had an appointment with another salesman at a different dealership to look at / buy a specific vehicle they had on their lot.....that morning, before my appointment time, they sold it. I went online found a vehicle I was interested in and started an online chat with Durrell at Luther Auto - Brookdale Mazda Mitsubishi. This was around noon...after several failed online application attempts (my fault lol) Durrel said he would give me a call and take care of it for me. After he got all of my information he literally took it and ran with it....one hour later he called me back to let me know that I was able to come in and test drive / purchase the vehicle. Dan Nelson had all of the paperwork ready to go and explained everything to me in a way that made my experience just that much better!! By no fault of Durrell's or the dealership I was not able to drive my new vehicle off the lot that day. Durrell offered to have my new vehicle delivered and when the timing didn't work out quite as expected Durrell offered to drive it down (an hour away) himself...ON HIS OFF DAY! Since then Durrell has answered any questions I've had....by the way, he already sold the vehicle and this is not really his "job" anymore. This experience from start to finish was like no other customer service I have ever experienced. Thank you so much Durrell for everything you did, all the time you took, and your patience with me, and to Luther Auto for being pretty freaking amazing!!! Going forward Luther Auto and Durrell will always be my recommendation to friends and family looking for a vehicle!! More

Great experience again! Chad Walczak again was so helpful. Positive, friendly, knowledgable, and a good listener. He answered our questions well without over-answering. Mike Chad Walczak again was so helpful. Positive, friendly, knowledgable, and a good listener. He answered our questions well without over-answering. Mike (used car sales manager) was very caring and helpful, and we felt he gave us a good deal. Overall they treated us very well in very way. We will return again in a few years and hopefully Chad will still be there! More

Melissa was helpful diligent to answer questions and get us This is the third vehicle in the last year that we have purchased/leased at Brookdale Luther Mazda/Mitsubishi. We have found the staff to be helpful a This is the third vehicle in the last year that we have purchased/leased at Brookdale Luther Mazda/Mitsubishi. We have found the staff to be helpful and willing to work with us to come up with the best option for our budget and needs. More

Great experience - second time buyer This is my second vehicle purchase from Luther Brookdale Mazda Mitsubishi and I was very satisfied with the customer service. Greg Rooney was the high This is my second vehicle purchase from Luther Brookdale Mazda Mitsubishi and I was very satisfied with the customer service. Greg Rooney was the highlight of this experience. He was very knowledgeable about the vehicle, answered all my questions. He explained all the facts and allowed me to take my time, think about all the options, and make my own decisions. Greg guided me through the purchase and never pressured me. He also was very warm and friendly and took care of me and my family well during our visits to the dealership. More

Fantastic Very professional, helped to the best of their ability to put me in a car that worked for me. Gave me best possible deal. Chad and Mike preformed outs Very professional, helped to the best of their ability to put me in a car that worked for me. Gave me best possible deal. Chad and Mike preformed outstanding with me. Very friendly and personable. More