Luther Brookdale Mazda

First of all the sales guy was good, the people that were First of all the sales guy was good, the people that were behind him were ok at best. It took them like 3 hours to process my loan even though I wa First of all the sales guy was good, the people that were behind him were ok at best. It took them like 3 hours to process my loan even though I was pre-approved, I was there from like 10am to 2:45 pm and that's with finding the car that I bought in the first 30 minutes. The manager almost lost my buisness over $200 dollars trying to talk down my trade-in.I was offered $7,700 at a couple other dealerships, Luther only wanted to give me $7000. I had to argue with the manager for 15 minutes to get $7600 for it, I was just about to walk out but decided to take the $100 loss on my 2004 Ford Explorer that they are now selling for $11,990. That makes me wonder how good of a deal that I actually got. They also claim to have the best price, not true I found over 10 cars locally that had less miles and were also cheaper. I bought the 2004 Explorer 3 years ago for $10,000 with 48,000 miles now it has 82,000 miles on it and they will probably get some sucker to pay $11,900 for it, how could they possibly be considered a best price dealer. I bought two cars from luther a few years ago and their way of buisness suretook a turn for the worse. More

I received excellent service. I originally went to the Honda dealership (Luther) and the employee there suggested I look at the Mazda's as it fit my needs and what I was looking for better. I really appr Honda dealership (Luther) and the employee there suggested I look at the Mazda's as it fit my needs and what I was looking for better. I really appreicated that they worked together so well. I love my new car and the folks at Mazda were thorough, execllent and took very good care of me. More

2010 Mazda 3 (purchased at Luther Brookdale, March 2009) 15K (+3K) miles maintenace service. Service associate made me aware of and had me take advantage of available service charge discount. Work complet 15K (+3K) miles maintenace service. Service associate made me aware of and had me take advantage of available service charge discount. Work completed in less than 2 hours and service rep went over all the actions taken. I live (drove from) in Rochester, MN. All of the above was GREATLY APPRECIATED. More

I had car trouble in the horrible heat. There was nothing leading up to it but when I went into my car to start it, it did nothing. I checked the flashing light in my car's manual to understand it w nothing leading up to it but when I went into my car to start it, it did nothing. I checked the flashing light in my car's manual to understand it was a security issue. I called the service department and talked to Tim. He explained my battery could be dead or the chip in my key was not recognized by my car. When I tried to jump the car and that didn't work, I called Tim back. The service department had already closed and since Tim was still in the building he accepted my call and hooked me up with a towing company that would bring my car to their dealership. Throughout the years (this is my second Mazda), I have been very pleased with the service I get at Brookdale Mazda Mitsubishi and would most certainly recommend them without reservation! More

Every visit is a pleasure, even when I have to do some unexpected repairs. The guys all know me and greet me...a friendly place! And I think the fact that I have 220,000 miles on my Galant tells the whole unexpected repairs. The guys all know me and greet me...a friendly place! And I think the fact that I have 220,000 miles on my Galant tells the whole story. Great car, great service! I'd recommend them to anyone. More

Chad is an excellent Dealer. He was very helpful during the search process and did everything in his power to help me. We were able to secure the vehicle that I wanted, along with the monthly payment (lea the search process and did everything in his power to help me. We were able to secure the vehicle that I wanted, along with the monthly payment (lease) that I was hoping for. I would be happy to recommend Chad to anyone and everyone (and will). More

I appriciate your nice, friendly and professional services. I used to go to Wayzata Mitsubishi, but they closed thier facility. I went to Bloomington Mitsubishi, but I didn't satisfy their servic services. I used to go to Wayzata Mitsubishi, but they closed thier facility. I went to Bloomington Mitsubishi, but I didn't satisfy their service. I am always comfortable to visit you and ask to take care of my car. Please keep doing such wonderful jobs for us and doing good business. Thank you, Kazuko Collins More

Each time I visit this facility I am greeted with friendly and knowledgable staff. This facility is kept so clean for all that they do. I would certainly recommend this dealership to any of my friend friendly and knowledgable staff. This facility is kept so clean for all that they do. I would certainly recommend this dealership to any of my friends that are in the process of looking into purchasing a new or used vehicle. More

I had a very miserable experience with Mazda service department. I was informed of their shuttle service, and was very excited to be able to drop off my vehicle and let them work on it without it interr department. I was informed of their shuttle service, and was very excited to be able to drop off my vehicle and let them work on it without it interrupting my work day. However, instead I was 45 minutes LATE to work, had to keep calling to find out the status of my Mazda (even though they told me they would call me and keep me informed). I then tried to be prepared and called early to let them know what time I would like to be picked up. Even though I had called early I ended up waiting outside, in the hot sun, for an hour to be picked up. The prices were 3-4x what my normal mechanic is (not kidding!). It was over $100 just to have them tell me why a light was going off in my car. I was really disappointed by this experience and will not be going back. More

I visited this dealership looking to get a car. Extremely pushy. Kept asking me to make a purchase on that day. Unwilling to provide the lowest price unless I commit to purchasing on that day (seems really s pushy. Kept asking me to make a purchase on that day. Unwilling to provide the lowest price unless I commit to purchasing on that day (seems really silly) and full of empty promises. I really regret wasting my time here. If and a big if they ever provided the lowest price, I rather pay more elsewhere because I just don't like they way they push the customers into making a decision ASAP. An advice to the dealers in luther, stop treating every customer as though you will be fired the next day if you don't make the sale. Being pushy ain't gonna get you nowhere. More