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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
943 Reviews

943 Reviews of Luther Brookdale Mazda - Service Center

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December 20, 2020

The new Brookdale Luther Mazda showrooms, waiting lounge and service department are beautifully designed!. As ALWAYS, the entire staff provide outstanding and unparalleled service. The service departmen More

by DUNCANDOO1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you! We appreciate your loyalty.

December 17, 2020

Good job by mazda always bring my car to luther and they always treat me very well. Will keep using them as long as I have a mazda More

by TAITPETERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for your loyalty and your business. We appreciate it.

December 15, 2020

amazing service. couldnt have been better. id be happy to return back if need be, i know id be taken care of every single time. Rania is a great member on the team and dare i say from what i seen while sitti More

by cannondarien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rania Al-Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your business, and your kind words.

December 13, 2020

Luther Brookdale Mazda is a very clean and friendly location. They do Excellent services. I would highly recommend this location to my friends and family. More

by EXOCTICFERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your business. You, your friends and family are welcome anytime.

December 12, 2020

It was my first visit to the dealership. I was really happy with the professional & prompt service on our Mazda 5. We purchased the vehicle from a family member, tried another Mazda dealership for servic More

by beckytracy321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Xiong, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for giving us the opportunity to earn your business.

December 11, 2020

I got my regular oil change and a tire rotation on a car with less than 10k miles. The tire rotation was pretty expensive. The oil change was good. More

by MATTHEWKRIZANAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Dec 19, 2020 -

Luther Brookdale Mazda responded

Thank you for bringing your vehicle in for service. Our prices are typically below the market, but if you found our tire rotation to be a little on the high side, we do take competitor's coupons.

December 07, 2020

service department staff were great, scheduling the appointment was not easy, long hold time, never got a call back when requested, then after work was complete, kept getting calls that the ordered par More

by PCOLER64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
Dec 07, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your feedback. It looks like we started out by under-communicating, and followed up with over-communicating, and in the middle, you received our world-class service, which is what we strive for throughout the process. We apologize that we made this appointment somewhat inconvenient. If you'd be willing, our service manager Mandy, would love to hear some specifics so we make sure this doesn't happen again to you or anyone else. Her number is 763-331-7262. We'd never want to miss an opportunity to improve. We thank you again for your feedback, and for your business.

December 07, 2020

Was quoted a price for tires,. I had to argue with the service man about correct price. Was told they quoted me for tires they didn't have. When I got my car it had the quoted tires on it. More

by theunk47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blum CC, Kevin Tran
Dec 22, 2020 -

Luther Brookdale Mazda responded

Thank you for your business and for sharing your experience. It sounds like there was a bit of confusion from the call center to the dealership, but it sounds like everything worked out, and you received everything as expected. We appreciate you letting us know, as we are always looking to improve.

December 03, 2020

The service writer who was very professional and held to the schedule to service my Mazda 6 and notified me of any information/findings that I needed to be made aware of along the way in regards to the heal More

by skanagaratnam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Saying you had a great experience is music to our ears. Thank you.

November 28, 2020

As always, Brandon provided 5🌟STAR, 1st class service. The entire staff @ Luther Brookdale Mazda are always a pleasure to work with. I really like this new facility! More

by DUNCANDOO1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cogswell
Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for the kind words, and entrusting us with your vehicle.

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