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Luther Brookdale Mazda - Service Center

Brooklyn Center, MN

4.6
943 Reviews
Call Service Center (763) 331-7200

943 Reviews of Luther Brookdale Mazda - Service Center

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November 27, 2020

I started out with a positive vibe from this place, but as soon as an issue arose with my car, they dropped the ball. It’s clear that the only reason Luther Brookdale Mazda is not fixing the malfunctioning More

by Walterjhuss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2020 -

Luther Brookdale Mazda responded

Hi Walter. Thank you for sharing your experience. We did work diligently with Mazda technical assistance on your behalf. However, since we could not duplicate the issue, there are no error codes, and Mazda technical support stated the blind spot monitoring system appears to be working normally, we are not authorized to replace parts. We routinely go above and beyond to exceed our guests expectations, and we will continue to do so. We are really sorry that this impacts your feelings about us. We hope you will give us the opportunity to restore your positive vibes. Thanks Walter.

Nov 28, 2020 -

Walterjhuss responded

That's xxxxxxxx. You don't need permission from Mazda to replace the faulty blind spot detection system. You want it to be authorized so your dealership will get reimbursed. Be honest about it at least. If you can't duplicate the problem, Mazda will not necessarily reimburse your dealership. But it is the right thing to do. I bought a brand new vehicle, and it hasn't worked correctly, since I've owned it. I will never recommend a dealership that is more concerned with their bottom line then their customer's satisfaction. And it's not my satisfaction at the center of the problem, it's that you will not stand by your product. Just because you can't recreate the problem, which only occurs on the passenger side, after I've been on the road for quite a few hours, you refuse to replace it, BECAUSE YOU MAY NOT GET REIMBURSED BY MAZDA. And yes, I will give you the opportunity to "restore my positive vibes", and that's by doing the right thing. Repair it.

Dec 05, 2020 -

Luther Brookdale Mazda responded

Would it be possible to have a passenger in your car take a video of this when it's happening? We really do want to help, but we can't randomly replace parts without having some indication of what it is specifically that's not working. Of course we are concerned with our bottom line, we are a business. However, we know our bottom line can only be good with happy customers. So far, we are able to make 99% of our guests happy. That is our end goal with you as well. Please let us know if taking a video is possibility. Thank you.

November 26, 2020

Always very kind staff and when I come in to wait love the water and soda options I love my car thank you and getting all those free oil changes really nice More

by kimmariew10140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Rice
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Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you for your business. You keep coming and we'll keep serving you water and soda. Deal?

November 24, 2020

Great receptionist and good service. The receptionist Technician knows how to approach customer in order to tell. Them if the sre other issues with the car. More

by GUYKWEFONG1
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your business.

November 23, 2020

25 words 25 words 25 words25 words 25 words 25 words25 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words 25 words More

by JPEPIN266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross Haugen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
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Dec 29, 2020 -

Luther Brookdale Mazda responded

We are assuming the 25 words are all positive ones. Thank you!

November 22, 2020

New building is really nice and the customer lounge really goes above and beyond. Not to mention that they are transparent with their maintenance prices. More

by kprooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
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Dec 29, 2020 -

Luther Brookdale Mazda responded

Thank you so much for entrusting us with your vehicle. You're more than welcome to come hang out in our lounge anytime you'd like.

November 21, 2020

brought my car in because it needed a new headlight I did have damage in the same area and they told me it would be 1100.00 for the light to be replaced and I would need to get the damage fixed f More

by DIANE_I_MCGILL
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mandy Mikolichek
Report | Print
Dec 29, 2020 -

Luther Brookdale Mazda responded

Hi Diane. We are sorry we weren't able to exceed your expectations. It sounds like it may have been the difference between after-market parts and manufacturer parts, as we are normally very competitive in pricing and efficiency. We'd welcome the opportunity to try to earn your business back.

November 14, 2020

Luther Brookdale Mazda is a very nice and friendly dealership. It’s cleanliness is an A+. Staffs are very friendly and provides outstanding services. Highly recommended. More

by EXOCTICFERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
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November 13, 2020

Always friendly, explains everything to me. My car is running very smoothly. They are also very punctual. Prices seem to be fair for what I know. More

by JJARNOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Report | Print
Nov 14, 2020 -

Luther Brookdale Mazda responded

Thank you for entrusting us with your vehicle. We appreciate your business.

November 12, 2020

Kevin did a very good job of taking care of my car for service,and it was completed it a timely manner.I will continue to use Luther Mazda. More

by BruceTkach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Report | Print
Nov 14, 2020 -

Luther Brookdale Mazda responded

Thank you for your business and your great review.

November 10, 2020

Replaced car's display unit and service was quick. Kevin Replaced car's display unit and service was quick. Kevin helped me, in making the appointment and kept me up to date. Overall the experience was goo More

by Hasan Parvez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Report | Print
Nov 14, 2020 -

Luther Brookdale Mazda responded

Awesome. Thank you!

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