Luther Brookdale Mazda - Service Center

Did not go well Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the a Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the air bag light was on. Went back in and they installed the glove box an said I was good to go. Did not find out the cabin air filter cover was not on until we noticed the car wasn’t warming up normally. I went to change the filter and noticed the cover was missing. Found it in the glove box. Air bag light still comes on however. This was one of the first days in the new shop and there must have been some thing still being learned. More

it was good, no problems I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say More

Prompt and easy process Loved how automated everything was and since this is a new dealership for me, I also appreciated explanations along the way of where to go and what wa Loved how automated everything was and since this is a new dealership for me, I also appreciated explanations along the way of where to go and what was next. Kevin was easy to work with and kept it personable. More

Great service! They were fast and courteous. Beautiful building and service center. *Did not reset the new oil change mileage so the warning light is still on. They were fast and courteous. Beautiful building and service center. *Did not reset the new oil change mileage so the warning light is still on. More

Evaluate and repair/replace my air conditioning unit. They told me exactly what they were going to do and what the possible outcome, in terms of cost to me might be. At first Brandon was a typical servi They told me exactly what they were going to do and what the possible outcome, in terms of cost to me might be. At first Brandon was a typical service person: Telling me he'd text me as the process rolled out. I became overwhelmed w/text messages and was confused about the time frame. Do I call him, Do I go and pick up the vehicle?,etc. Finally he realized what was happening and called me as I had mentioned in the first place. I don't do texting and prefer the phone... More

Audio/visual display rebooting and non functioning 2nd time in for same issue. Appt was made this time for a Saturday and the technicians that need to do this repair do not do it on the weekends, Dalla 2nd time in for same issue. Appt was made this time for a Saturday and the technicians that need to do this repair do not do it on the weekends, Dallas had already looked at the schedule and anticipated this issue so when I came in he was able to place me into a loaner so I wouldn't have to come back. My car was supposed to be done on Thursday and it was actually done early and the issue was fixed. I really appreciate not having to come back again or rescheduled since I had to make my appointment almost a month out. More

Replaced tires and rear shocks Dallas was very helpful selecting tires and keeping me up to date as the work was being completed. Appreciate trying their best to keep in the time fr Dallas was very helpful selecting tires and keeping me up to date as the work was being completed. Appreciate trying their best to keep in the time frame that was given. More

giving estimates needs a little adjusting overall I was happy, but when I was given the estimate of the cost for brakes I was told about $500, when I went to pay the bill it was almost $1000.. overall I was happy, but when I was given the estimate of the cost for brakes I was told about $500, when I went to pay the bill it was almost $1000...my service person needed to make it more clear that the $500 amount was PER brake More

Great service and work compled when promised. The entire staff is very professional and friendly. They keep in touch with you during the service with texts and phone calls. and are true to the qu The entire staff is very professional and friendly. They keep in touch with you during the service with texts and phone calls. and are true to the quoted price for the work. They are good to give you credit for coupon deals, even if you didn't have one along! More