Luther Brookdale Toyota

Best experience ever Other retailers and service firms could take lessons from the Luther dealership. Because of past experiences with the dealership I have come to expec Other retailers and service firms could take lessons from the Luther dealership. Because of past experiences with the dealership I have come to expect exceptional treatment from Luther and I always get better than I expected. My 15 yr old Avalon died last night. I went to the dealer at 6:45 a.m. this morning. They had my car towed in, analyzed the problem and had it repaired by 10:00 a.m. The service advisor was Cou Yang. He kept me informed via phone every step of the way and answered all of my questions. My only regret - I didn't start using this dealership sooner. More

Great routine maintenance, above & beyond recall repair On May 11, 2015, Jeremy Brisbin and his crew, as always, did a great job on my car's routine maintenance (oil change and "Maintenance One" package), a On May 11, 2015, Jeremy Brisbin and his crew, as always, did a great job on my car's routine maintenance (oil change and "Maintenance One" package), and, because he knew I was about to leave on my annual vacation, driving many miles, some on gravel roads and other tough places, he moved heaven and earth to get the parts to do the two safety recall repairs for which my car was waiting. It was a great feeling to head out on the road, knowing that my airbags were safe. Jeremy, Steve Miller, and Duane Green have been taking care of my cars for over 25 years, and I wouldn't dream of going elsewhere. More

Too expensive and poor quality work They're suppose to wash my car but guess not. Maybe because they forgot or maybe it's too old. I don't know. And the labor cost is outrageous. If you They're suppose to wash my car but guess not. Maybe because they forgot or maybe it's too old. I don't know. And the labor cost is outrageous. If you have a older model car I would just recommend doing independent shops instead of Dealership. The labor cost are too much. And they didn't even wash my car. How sad. For all those 5+ star review it's most likely reviewed by the people who work there. More

Recent service on my corolla The service itself was good but the price was outragously high for just a simple oil change! I was totally speechless. Almost $58! It's a corolla for The service itself was good but the price was outragously high for just a simple oil change! I was totally speechless. Almost $58! It's a corolla for goodness sake! More

Constantly Impressed I have used this dealership for 7 years to service the two Camry Hybrids I purchased at that dealership. Although there is another Toyota dealer close I have used this dealership for 7 years to service the two Camry Hybrids I purchased at that dealership. Although there is another Toyota dealer closer to my home, I continue to use Brookdale due to the courtesy they show their customers. They check in with customers while they wait in the service area. They call customers if they do not wait at the dealership to let them know when work is finished. They show interest when I tell them about any issues with my vehicle. More

oil change appt I always receive good service at Luther Brookdale Toyota. I've been going there for service since I purchased my 2009 Toyota Camry in 2008. The serv I always receive good service at Luther Brookdale Toyota. I've been going there for service since I purchased my 2009 Toyota Camry in 2008. The service advisors and customer service staff are always friendly, helpful, and knowledgeable. More

Service is EXCELLENT I have been coming for service for over 20 years since it was Toyota City and they were in the different location. The service is EXCELLENT! They ta I have been coming for service for over 20 years since it was Toyota City and they were in the different location. The service is EXCELLENT! They take care of everything efficiently and quickly. Everyone is very pleasant, answers my questions. I wouldn't go anywhere else.! More

Service work Duane was great, explained what the problem was , I was told it may of been something else, Him and the mechanics found the problem and got it fixed Duane was great, explained what the problem was , I was told it may of been something else, Him and the mechanics found the problem and got it fixed More

Great Experience We were in the market for a first car for our daughter. Sara Davis helped us with our purchase. Sara was so friendly and helpful. She made buying a ve We were in the market for a first car for our daughter. Sara Davis helped us with our purchase. Sara was so friendly and helpful. She made buying a vehicle so much more enjoyable than the typical car buying experience at other dealerships. I'd recommend Luther Brookdale Toyota and Sara Davis to anyone looking to buy a vehicle. More

Wanted green car; Got a green car! Even though Duane told me my car would last forever -- it was red and I wanted a green one. So I went looking, and Tim Olson VERY KINDLY talked with Even though Duane told me my car would last forever -- it was red and I wanted a green one. So I went looking, and Tim Olson VERY KINDLY talked with me and showed me various vehicle. And he had a green one-- dark green! So after talking and discussing and checking with the wisdom of Duane -- but he wasn't there so Jeremy stood in for him; and I got good advice on the car I was looking at. And then without further ado -- though it took a couple of days cuz I was in there on Memorial Day, so I had to get some money, and they put on undercoating -- and then Tim patiently explained the computer type things in the car to be sure I could at least drive it home; and then Matt, the financial man, got things all straightened out; and 8 years to the day I wrote a check for my new, green car. THANKS ONE AND ALL! Lynne Johnston More