Back

Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.7
1,008 Reviews

1,008 Reviews of Luther Brookdale Toyota - Service Center

Sort by
July 03, 2024

Always receive great and courteous service from everyone there! You are treated well from start to finish! More

by RF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 15, 2024 -

Luther Brookdale Toyota responded

We're happy you had such a positive experience at our dealership! We look forward to working with you in the future.

July 03, 2024

Always in and out quickly. Quality work and friendly advisors! Nice conveniently located facility as well. More

by Chad O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors
Jul 15, 2024 -

Luther Brookdale Toyota responded

Thank you for the positive feedback!

June 29, 2024

Every staff person is helpful and I like that I have so many choices on where to sit while waiting More

by donut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DSplus Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Luther Brookdale Toyota responded

Thank you for the 5-star review!

June 24, 2024

I appreciated the quick service attention to an unexpected problem with my vehicle. The whole team did a great job to get me back on the road, thank you! More

by John Beacham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chee (Xi?), Duane Green, Mae Yang, Richard Lee
Jun 25, 2024 -

Luther Brookdale Toyota responded

Thank you for the positive message. We will be sure to pass this along to the team!

May 31, 2024

Please advise/remind customers that when service is completed, we will be notified by phone message. I sat in the waiting area for an extra hour before I realized my car was ready. While sitting ther More

by Rita_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Green
Jun 12, 2024 -

Luther Brookdale Toyota responded

Thank you for sharing! We appreciate the feedback and will keep it in mind moving forward.

April 30, 2024

Nice facility that caters to customers having service issues. Staff are friendly, knowledgeable, and eager to please. Only downside is that it is very e pensive! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Percy
May 08, 2024 -

Luther Brookdale Toyota responded

Thank you for the feedback! We will keep this in mind moving forward. Have a great rest of your week!

April 26, 2024

This location is definitely a 5 star! ! Excellent service department, great customer service, friendly and helpful staff. More

by sdyas0938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DSplus Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Luther Brookdale Toyota responded

Thank you for the 5 star review!

April 17, 2024

The service team did a great job with helping me. My car was taken good care of. More

by roseslady2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mae Yang
May 08, 2024 -

Luther Brookdale Toyota responded

Thank you for sharing this positive feedback!

April 10, 2024

Everyone is so helpful and courteous. Everything was explained to me in detail and in a way that was easy to understand. My car was done exactly at the time I was told. More

by RF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane in service
May 08, 2024 -

Luther Brookdale Toyota responded

Thank you for the 5 star review!

April 09, 2024

Excellent communication regarding service items identified that were not my list. Work done, as usual, competently and professionally. Duane Green has been my service contact for many, many years. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Green in Service Dept.
May 08, 2024 -

Luther Brookdale Toyota responded

Thank you for the 5 star review!