Luther Brookdale Volkswagen

I have been going there for a fee years now and the service has for the most part been exceptional. service has for the most part been exceptional. More

Amazing approach to customer service - excellent communication, solution focused, and quick! This will be my new service center even though it’s 100 miles away. My local VW service group won’t even communication, solution focused, and quick! This will be my new service center even though it’s 100 miles away. My local VW service group won’t even miss me. More

D’Aundre was absolutely AMAZING. His level of customer service was seriously top notch! Anyone currently on the hunt for a new vehicle can relate to the countless challenges in the market —> from next to service was seriously top notch! Anyone currently on the hunt for a new vehicle can relate to the countless challenges in the market —> from next to zero inventory, long wait times for custom orders, and delayed shipping times, it feels like challenges exist around every corner! I found myself in the market because my car was totaled, and D’Aundre literally explored EVERY option to secure me exactly what I wanted. I was undoubtably one of his most challenging customers, as I had as hard time landing on exactly what I wanted. But his patience, kindness, and diligence on my behalf was truly remarkable. PLEASE GO TO BROOKDALE VW and seek him out — you will not be disappointed. I earnestly look forward to working with him in the future. All the best, D’Aundre!!! More

Performed a very full inspection, like the video showing everything. Repair options were well explained everything. Repair options were well explained More

Brad was great. Provided excellent service very courteous and understood how concerned i was about my car problem. Also pull up my maintenance history, which was very helpful. and understood how concerned i was about my car problem. Also pull up my maintenance history, which was very helpful. More

We have only had VW/Audi vehicles for over 20 years, and currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been horrible. Especially with Luther VW, even with factory warranties, it just feels like they are angling to maximize profits while completely disregarding customer care. Having to pay for a diagnosis for a car under factory warranty is just one of the profit-centered changes that demonstrates their new values. At our last and final visit, we were interrogated by the service advisor, as if he were seeking any evidence to blame us for the problem. Beyond ridiculous and we will not be treated like this by a company we have patronized for over 20 years. Unfortunately, because of these experiences, we will not purchase another VW, and every service visit is something we dread. Fortunately, our customer experiences with Audi have been outstanding. More

Adrien was great to work with. He put in a lot of work to find a car that fit my criteria and was very helpful through the process. Great salesman that really cared about me and my experience. find a car that fit my criteria and was very helpful through the process. Great salesman that really cared about me and my experience. More

Very nice customer service thanks for every one very clean please I am happy in my new atlas.....thanks clean please I am happy in my new atlas.....thanks More

Good communication on the repairs needed for my vehicle. My vehicle was ready ahead of schedule. My vehicle was ready ahead of schedule. More

Very friendly staff. Brought my vehicle in for service and had me in and out in no time and had me in and out in no time More