Luther Brookdale Volkswagen

Everyone at the dealership was so friendly and welcoming from the time we walked in the door. We came in to look at a specific car we found online, I called ahead and when I arrived the car was parked up fr from the time we walked in the door. We came in to look at a specific car we found online, I called ahead and when I arrived the car was parked up front warmed up and ready to go for a test drive. August and the whole team made the process easy and painless for us. More

Everyone was very welcoming, friendly, helpful and willing to work to help my needs. I never felt pressured to purchase anything. One of the best dealership experiences I've ever had. willing to work to help my needs. I never felt pressured to purchase anything. One of the best dealership experiences I've ever had. More

Steve has been a great rep, keeping me updated on the status of my ID4. Paperwork at pickup took a little longer than expected. status of my ID4. Paperwork at pickup took a little longer than expected. More

I used your concierge service for an appointment on 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I 12/30. The person sent out to pick up my car couldn’t drive a manual transmission. Another was sent out that could. Later that day, just after 5 pm I called the store. Was told my car was not ready. Was told the service was not done. I had no communication that day that it would not be done. I asked to speak to a manager, was transferred and got voice mail. Called back and the person that answered the phone said she would walk over and find a manager. She did find one, she came back on the line and told me my car was not done and that the manger would not talk with me. I was stuck at work without a way home. Later that evening I did get a call back from one of your managers. I don’t remember his name but do have it written down at work. He was not able to look into anything until the next morning. He did call me around 9 am. Told me the car did get finished the prior day and that a text was sent notifying me and requesting payment. I found earlier today 1/1 that an email was sent, not a text. I had earlier on 12/30 had text and a phone call from the service advisor. I was not expecting an email was not told to look for an email and did not receive a call or the text regarding my car being done. My service advisor was Bradley Nimz. More

Brad was very helpful and explained what was needed with my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. my vehicle. As I could not stay he shared with me how to make a future appointment. The work was completed quickly and correctly. More

Mary Kirkeby as exceptional to work with. Timely with information and follow up regarding our vehicle purchase. Humberto Lopez also was very helpful to complete the transaction. This was one of the mos information and follow up regarding our vehicle purchase. Humberto Lopez also was very helpful to complete the transaction. This was one of the most straight forward vehicle purchases we have ever made. More

It was any amazing experience at the dealership on of the best in the business best in the business More

I was out of town and needed something checked before I trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid frie trekked home. They got me in and out on my timeline. There was a quiet room for my 7 year old and I to hangout while we waited. Plenty of kid friendly snacks too. I had a perfect experience with Luther. More

People are always friendly. Attention to your needs is great. Jill and Loren were wonderful. great. Jill and Loren were wonderful. More

Everyone at this dealership was so nice to work with. I felt like I wasn’t just another customer to them, but they actually cared about my needs! Generally a great time shopping here! I recommend Luther if felt like I wasn’t just another customer to them, but they actually cared about my needs! Generally a great time shopping here! I recommend Luther if you are car shopping! More