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Luther Brookdale Volkswagen
Brooklyn Center, MN
4,507 Reviews
Luther Brookdale Volkswagen is the premier Volkswagen dealership in the Greater Minneapolis area. We are located at 6801 Brooklyn Blvd., Brooklyn Center, MN. Our location and dedication to outstanding service make us the best place in the Twin Cities area to shop and service Volkswagen vehicles. "Driven to Serve"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 4,507 reviews
March 09, 2021
I felt like they were just trying to upsell me on service. Some of the things they were charging for seemed unnecessary. Cost was very high for a routine oil change, especially when I purchased a $45 service. Some of the things they were charging for seemed unnecessary. Cost was very high for a routine oil change, especially when I purchased a $45,000 vehicle there two years ago and it has less than 11,000 miles on it. I don’t understand why I would need to spend an extra $500 on service at this point of the cars life. I will not be returning for oil changes in the future because I feel like they are just using this as a way to get me in there to spend a ton of money on unnecessary things. More
by GRANTVAITH
Verified CustomerEmployees Worked With
Jason Dioquino
March 09, 2021
Mary was super helpful and knowledgable. Humberto (sales manager) was very supportive as well, gave a great price for a Tiguan lease. I will definitely do business with them. manager) was very supportive as well, gave a great price for a Tiguan lease. I will definitely do business with them. More
by RM1234
Employees Worked With
Mary Kirkeby
March 09, 2021
Great service!!! Made it easy and quick and also showed me some things for my car that I did not know . Thank you all for the service me some things for my car that I did not know . Thank you all for the service More
by MARCUS_MAYS
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
March 09, 2021
Good service. Seemed very friendly and able to look at my concerns. I liked the video look over. I highly recommend them. They also didn’t seem very pushy with extras. concerns. I liked the video look over. I highly recommend them. They also didn’t seem very pushy with extras. More
by Freese
Employees Worked With
Jason Dioquino, Jason Gallus, Nate Kaar, Maurice Johnson
March 08, 2021
I have been a customer of Jim Baldwin Sr. for 32 years he has always delivered stellar service with all the Volkswagens that I have leased; he is a True Professional and Class Act. has always delivered stellar service with all the Volkswagens that I have leased; he is a True Professional and Class Act. More
by philipg911s
Employees Worked With
James Baldwin
March 08, 2021
The dealership was nice, clean, professional and they provided me with updates. They completed my vehicle early than expected. I was contacted for other services. provided me with updates. They completed my vehicle early than expected. I was contacted for other services. More
by evazinnah12
Employees Worked With
Jason Dioquino
March 08, 2021
I was very pleased with the friendliness of the staff and technicians. And I really appreciated getting the video walk around of my car’s needs. technicians. And I really appreciated getting the video walk around of my car’s needs. More
by RICETJ.MN
Employees Worked With
Jason Dioquino, Maurice Johnson
March 07, 2021
Excellent service regarding the repair of my VW. Great cooperation regarding additional transportation needed during the repair. Great customer service, friendly and caring. The car returned clean and all cooperation regarding additional transportation needed during the repair. Great customer service, friendly and caring. The car returned clean and all was much appreciated. More
by tobylee60
Employees Worked With
Maurice Johnson
March 07, 2021
I take my Jetta and Routan to the wolkswagen dealer every time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. More
by merchan35
Employees Worked With
Other Employees :
James Baldwin, Monique McAllister, Bonnie Rood, Ger Vang
March 07, 2021
I was disappointed that the parts to fix my vehicle are backordered and the service department has no idea when my vehicle can be fixed.... they claim its drivable but not having a reliable vehicle is stre backordered and the service department has no idea when my vehicle can be fixed.... they claim its drivable but not having a reliable vehicle is stressful... the pickup process from the cashier then directed to service to return the rental vehicle then my service writer never followed up with me... i still am in the dark More
by KYLE.RIZNER
Employees Worked With
Jason Gallus
