Luther Brookdale Volkswagen

All personnel were friendly and helpful. While l was there, they answered questions I had about wait time, the new models and their special features. It was a good experience. there, they answered questions I had about wait time, the new models and their special features. It was a good experience. More

Good service, nice and knowledgeable personnel, Natan was friendly. He provided all information I needed, answered all my questions. My car was clean and ready on time. friendly. He provided all information I needed, answered all my questions. My car was clean and ready on time. More

Love the car working great so fare everyone there was so great and helpful I appreciate it can't wait for the summer time to actually test drive it great and helpful I appreciate it can't wait for the summer time to actually test drive it More

Very nice dealership, everyone we talked with Wes very nice and helpful. Steven was a great person to meet with and talk about Volkswagens. Overall a great dealership experience. nice and helpful. Steven was a great person to meet with and talk about Volkswagens. Overall a great dealership experience. More

Great service, from start to finish. I drove up to the service door, the door opened, I drove in, got out of my car, and sat in the waiting area with a great cup of coffee. I really appreciate not having service door, the door opened, I drove in, got out of my car, and sat in the waiting area with a great cup of coffee. I really appreciate not having to look for parking, and walking outside in cold weather. More

Called to get oil change and tires rotated. They got me right in. Thumbs up! Guy wanted me to also have brakes inspected? For another $40 thumbs down! We agreed to have work done for approximately $1 right in. Thumbs up! Guy wanted me to also have brakes inspected? For another $40 thumbs down! We agreed to have work done for approximately $122, I communicated to the service rep. that their website has a $10 off coupon. Thumbs up About an hour later my Atlas was done. Thumbs up! Go to pay the bill $10 wasn’t taken off, paperwork had to be written up again thumbs down! Cars done and I’m on my way home. Okay here’s the best part, review bill and Brookdale VW charges me for a replacement drain plug? I’m like what’s up with this? They rotate all tire but didn’t replace the lug nuts! But for some reason they felt or as a practice like to replace a perfectly good drain plug! The vehicle only has 7,000 miles on it. Thumbs down Thanks for listening thumbs up! Steve More

Was nice to be kept update on what was going on with my service. There was never any work done without prior approval and no surprises when it came time to pay. service. There was never any work done without prior approval and no surprises when it came time to pay. More

Jill is great. She got me a great deal and had me out the door in one hour even with a trade-in. I will be back for my next VW! the door in one hour even with a trade-in. I will be back for my next VW! More

I appreciate the professionalism displayed and the kindness showed to me.I recently ran out of anti freeze fluid and I wasn’t sure what was needed or going on. I went to the service department at the kindness showed to me.I recently ran out of anti freeze fluid and I wasn’t sure what was needed or going on. I went to the service department at the end of the day on a Friday without a appointment. Bradly was so patient and helpful to assist me in my panic he went above and beyond. More

Such an amazing experience! Everyone was so friendly and truly wanted to help. Everyone was very realistic and I appreciate that so much! Thank you! truly wanted to help. Everyone was very realistic and I appreciate that so much! Thank you! More