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Luther Brookdale Volkswagen

Brooklyn Center, MN

4.8
4,523 Reviews
Luther Brookdale Volkswagen is the premier Volkswagen dealership in the Greater Minneapolis area. We are located at 6801 Brooklyn Blvd., Brooklyn Center, MN. Our location and dedication to outstanding service make us the best place in the Twin Cities area to shop and service Volkswagen vehicles. "Driven to Serve"
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6801 Brooklyn Blvd

Brooklyn Center, MN

55429

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Showing 4,523 reviews

January 20, 2021

Your service representative lacks the customer service skills required to be in this position. To me Volkswagen says superior quality and customer service. Jason Gallus provides the BARE minimum and con More

by Whatever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Gallus
Jan 20, 2021 -

Luther Brookdale Volkswagen responded

I apologize for any inconvenience we have caused with your service visit, please give me a call when you have a moment to chat. I would like to listen to any input that would help better the experience next time. Maurice Johnson | Service Manager Luther Brookdale Volkswagen 6801 Brooklyn Blvd., Brooklyn Center, MN Phone (763) 331-6470 Fax (763) 331-6461 maurice.johnson@brookdalevw.com Thank you

January 20, 2021

Good communications. Mechanic VERY knowledgeable . Even with this COVID -19, VW Brookdale has a very nice flow. I Will rate ALL employees, 5 stars. Thank you! More

by LORIKP57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Kaar
Jan 20, 2021 -

Luther Brookdale Volkswagen responded

LORIKP57, Thank you for the feedback and for being a part of the Brookdale Volkswagen Family!

January 19, 2021

Jill made the experience easy. She helped me ask myself the right questions to determine what I needed. The transaction was quick and everyone checked in regularly regarding next steps. Thank you More

by CHRISRAMADAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Taylor, Jennifer Baldwin
January 18, 2021

This was such a positive experience, even though it was time consuming. The showroom and amenities are lovely, the sales personnel exceptional and accommodating and no pressure at any level. I'd recommen More

by Cheryl Seese
Recommend Dealer
Yes
Employees Worked With
Jennifer Baldwin, Steve Fischer
January 17, 2021

Employees were very friendly, through, and informative. They helped to form a plan of action and followup. They fostered a feeling of honesty and integrity. More

by SUGARSHELL07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check out receptionist, Jason Dioquino, Maurice Johnson
January 16, 2021

Did a good job diagnosing the issues and getting them resolved. The repairs were completed in as timely a fashion as possible. Thanks to all. More

by ALF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gallus
January 16, 2021

Jason is always a pleasure to work with. Service is good and quick. Highly recommend! E r w i n B a g o s More

by EBagos13
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino
January 15, 2021

Love the car working great so fare everyone there was so great and helpful I appreciate it can't wait for the summer time to actually test drive it More

by Chloelindquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Baldwin, Jay May
January 15, 2021

All personnel were friendly and helpful. While l was there, they answered questions I had about wait time, the new models and their special features. It was a good experience. More

by JOBAMARTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ok, Jason Dioquino
January 14, 2021

Was nice to be kept update on what was going on with my service. There was never any work done without prior approval and no surprises when it came time to pay. More

by Jules1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Kaar
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