Luther Brookdale Volkswagen

Luther Brookdale is a great place to have work done. They stood by their quoted price for a new hitch even when it proved to be low. Work was done well and even ahead of schedule. stood by their quoted price for a new hitch even when it proved to be low. Work was done well and even ahead of schedule. More

They are such a pleasure to work with, friendly, knowledgable and personable. They take customer service to new level and they do a fantastic job on service at a reasonable price knowledgable and personable. They take customer service to new level and they do a fantastic job on service at a reasonable price More

Great service and pice point for the vehicle I bought, took a while for them to “get the car ready” but that wasn’t that much of an issue afterwards. took a while for them to “get the car ready” but that wasn’t that much of an issue afterwards. More

Had my first oil change completed. Everything was done very smoothly and quickly. I had requested a rental which was ready to go before I arrived. Great experience! very smoothly and quickly. I had requested a rental which was ready to go before I arrived. Great experience! More

Thank you liked loaner car so less people hanging around . Car seems to be in good shape for the winter. Look forward to another yearly visit. around . Car seems to be in good shape for the winter. Look forward to another yearly visit. More

Steven, my sales person, was incredibly nice and helpful. Jennifer in finance was very nice and efficient. I was in and out with a car in one hour. I appreciated that Steven didn’t pressure me and Jennifer d Jennifer in finance was very nice and efficient. I was in and out with a car in one hour. I appreciated that Steven didn’t pressure me and Jennifer didn’t try to push a bunch of extras, just explained what she could offer. Even my partner commented that the last two times she bought a car from somewhere else, it was a bad experience and next time she buys she wants to go there. More

Terrible customer service. Felt rushed, asking if i booked a rental because there may not be enough when i stated this over the phone . Charged me 150.00 just to check if my exhaust was working when i booked a rental because there may not be enough when i stated this over the phone . Charged me 150.00 just to check if my exhaust was working when i stated it needed a weld job or mount. Did not ask for engine check up, but again charged me for this as well. Told your rep Bradley Nimz continue to try and push the sell of tires and rims when i stated i only need a repair or check on one tire. Also missed every call I placed with him but answered text messages faster after I stated I am running a business and don’t have time to play phone tag. This year I am planned to stay in the VW family by buying a new Jetta, but instead I switched to Mitsubishi yesterday. As a business owner I expect my employees to treat every customer with a red carpet. Your rep Bradley failed at this which results in me choosing a different brand of car. More

Always friendly and clean. Fast repairs. X x x x x x x x x x x x x x x x x x x x x x x x x x x x x x More

They have been very friendly and easy to work with. It was very helpful that they were willing to pick up my car from work to complete the service. was very helpful that they were willing to pick up my car from work to complete the service. More

Steve was awesome! I am super happy with the purchase of our car! Only issue I have is I have no owners manual in the car. our car! Only issue I have is I have no owners manual in the car. More