Luther Brookdale Volkswagen

Everyone was friendly and thorough and the work seems to be well done. The dealership was neat and clean. Looked at a used trade too. be well done. The dealership was neat and clean. Looked at a used trade too. More

The service at Brookdale Volkswagon was excellent. The time it took to diagnose was brief, and I was given a rental vehicle to use while the car was being fixed which was extremely helpful and convenient. time it took to diagnose was brief, and I was given a rental vehicle to use while the car was being fixed which was extremely helpful and convenient. Thank you! More

Very good service, did everything they could to fix the issues with my car while also spending as little money as possible. Could have been a little faster though. issues with my car while also spending as little money as possible. Could have been a little faster though. More

James and Jill were professional and personable. I had a plan going in to simply the process and they allowed it to occur. Thank you plan going in to simply the process and they allowed it to occur. Thank you More

My experience with JR was very good. He was very thorough explaining all the features of the car. He was especially patient with my questions. Joyce Dykema thorough explaining all the features of the car. He was especially patient with my questions. Joyce Dykema More

In 2 times for same problem and still not fixed! I guess I will have to try another vw dealership to see what they can do. I will have to try another vw dealership to see what they can do. More

I was having some problems with the stereo in my car. A complete replacement of the infotainment system was required. I didn't have all my warranty information so this would have been a costly repair. The complete replacement of the infotainment system was required. I didn't have all my warranty information so this would have been a costly repair. The repair technician, jason Gallus, tracked down the warranty from the original dealer and saved me from having to pay for the repair. There were a few problems with the initial install, but when I brought it back in, another technician, Bradley Nimz, got everything working correctly. It was a minor inconvenience, but the overall service was awesome More

Prompt, courteous, professional service. It was easy to set up online and didn't have to wait when I arrived. The service was complete within this originally indicated time. set up online and didn't have to wait when I arrived. The service was complete within this originally indicated time. More

My experience with Nate was nothing short of amazing this young man went above and beyond and took the time to explain everything I even have the smallest question about. He made the whole process a breeze a young man went above and beyond and took the time to explain everything I even have the smallest question about. He made the whole process a breeze and I hope he’s with the company for a long time because I want to work with him for years to come! More

Horrible severe experience after saleWould never buy Horrible severe experience after sale Would never buy after the sale ad on package They picked up car but failed to mention someone had to be home Horrible severe experience after sale Would never buy after the sale ad on package They picked up car but failed to mention someone had to be home to drop back off! Did not leave a message about not dropping car off back at my home, soi called directly to Luther detail service and got hung up on two times before getting put on hold for an extended time. So i drove to to dealer in my other car only to waste my time with the financial department ( sells ad on and takes care of paper work). They were not my sales team that sold me the car. Neither one there when i needed them. The people don't care if they didn't sell it to you. Left message for the General manager but hung up on mid message out of anger and disappointment. The sales person, or anyone else including the M didn't even try to get someone to call me directly to see what the problem i was having. Don't expect after sale service. More