Luther Brookdale Volkswagen

The service team is outstanding! The employees are responsible, committed, reliable, very nice, and pleasant to talk to. The job was done in a timely manner, and efficiently! I highly recommend going responsible, committed, reliable, very nice, and pleasant to talk to. The job was done in a timely manner, and efficiently! I highly recommend going to this location. More

I brought our Atlas in to have serviced and was very surprised at the courteousness, professionalism, and promptness of the service department. They kept me informed as the service was being performed a surprised at the courteousness, professionalism, and promptness of the service department. They kept me informed as the service was being performed and they got me out in exactly the time allotted and they even gave our Atlas a complimentary bath. I would highly recommend Brookdale VW to anybody looking for top notch service on their automobile. 5 stars! More

Grace Morgan was outstanding. When I called to get an oil change appointment she reminded me I had a couple of recalls. Great service and friendly informative info. change appointment she reminded me I had a couple of recalls. Great service and friendly informative info. More

Great service very friendly staff. I would highly recommend to friends and family. The dealership is very clean. Pricing for services provided is very fair and competitive. I'll be back. recommend to friends and family. The dealership is very clean. Pricing for services provided is very fair and competitive. I'll be back. More

We were happy with our service we received. We came in close to closing and Steve still let us test drive our VW. We came back the next day to purchase. Steve was great and we are happy with our new car close to closing and Steve still let us test drive our VW. We came back the next day to purchase. Steve was great and we are happy with our new car. More

The whole process was friendly and smooth! I had tons of questions that were answered professionally and correctly, and was easily able to FaceTime instead of being there in person. Delivery and all the oth questions that were answered professionally and correctly, and was easily able to FaceTime instead of being there in person. Delivery and all the other options to responsibly socially distance was wonderful! More

I was there on Saturday to get new tires and a 60,000 mile service check. Grace checked me in and right away I could see she has amazing customer service skills. When I picked up my car something was wr mile service check. Grace checked me in and right away I could see she has amazing customer service skills. When I picked up my car something was wrong with it and it could not be driven. I discovered that as I pulled out of the parkng spot at the dealership. I called Grace immediately, told her the car is not driveable and that I will be pulling back into the service department. When I got back to service Grace was there waiting for me and even had a complimentary rental for me to use. She assured me they would take care of whatever it is and that the tech that worked on my car already said it was his mistake. By Monday afternoon the car was fixed at no extra cost to me. In Saturday's paperwork it stated that the tech broke 2 engine coils as he replaced the spark plugs. Then Monday I find out that he had also torn a spark plug boot and that is why the car was undriveable when I picked it up. I definitely don't want him working on my car ever again but I sure do hope to see Grace in the future. She was helpful, kind, respectful and I really like her!! Ps. The Jasons is who has kept me coming back for the past 5+ years. Now I get to add Grace to that list! More

Presently surprised at the kindness, patience and thoroughness of everyone in this dealership. A very pleasant experience from the minute I walked in to the end. thoroughness of everyone in this dealership. A very pleasant experience from the minute I walked in to the end. More

My sunroof stopped working with one Touch and my windows started to no longer be Able to close while holding the keyess on the door handle. It was taken care of under warranty and everything is back to the started to no longer be Able to close while holding the keyess on the door handle. It was taken care of under warranty and everything is back to the way it should be. More

Great service, and a fair price. Oil change far cheaper than valvoline which was a nice surprise. New to MN and plan to use this dealership for all future service than valvoline which was a nice surprise. New to MN and plan to use this dealership for all future service More