Luther Brookdale Volkswagen

Fob activation The gentleman who helped us was very nice and friendly and professional!! Really took care in helping us. My wife uses her car daily in the field and The gentleman who helped us was very nice and friendly and professional!! Really took care in helping us. My wife uses her car daily in the field and puts a lot of miles on it. Thinking about a newer vw for her and when we get into the market, we are strongly considering this location! More

Excellent I felt very happy with my experience at this dealership. I am very happy with my trade in and thevehicle I purchased. The experience was excellent I felt very happy with my experience at this dealership. I am very happy with my trade in and thevehicle I purchased. The experience was excellent. More

Hitch install They had gotten the wrong hitch so they had to hang on to my car for an extra day. I had a nice new rental, so it was no problem. They had gotten the wrong hitch so they had to hang on to my car for an extra day. I had a nice new rental, so it was no problem. More

You Want a Blue One? We can get one for you. After several months of my questions, changing my mind, and hesitation, I settled on the style and type of Volkswagen I wanted to purchase. Jill, the After several months of my questions, changing my mind, and hesitation, I settled on the style and type of Volkswagen I wanted to purchase. Jill, the sales person, was helpful and patient. She found me a car in the color I wanted. She was pleasant and friendly and not pushy. More

No pressure and simple Thank you for your help Thank you for your service thank you for helping me through the warranty What if they really didn’t want to give a review not Thank you for your help Thank you for your service thank you for helping me through the warranty What if they really didn’t want to give a review not that I didn’t appreciate the service and the good work it’s just I don’t like giving a review thank you for your service. More

Recall to tape something to prevent it from getting wet. I brought my vehicle in for a recall issue and received prompt, professional, and courteous service plus a car wash! This is typical of all of my past I brought my vehicle in for a recall issue and received prompt, professional, and courteous service plus a car wash! This is typical of all of my past visits to Brookdale VW. More

Great car buying experience Everyone involved was very nice and made the entire transaction seamless. Sales and finance were extremely helpful and not pushy (like your typical ca Everyone involved was very nice and made the entire transaction seamless. Sales and finance were extremely helpful and not pushy (like your typical car buying experience). More

Outstanding Service Took my car in for a software recall and I had a spot on my passenger seat that I just noticed. Scott had the detail crew attack this spot like it was Took my car in for a software recall and I had a spot on my passenger seat that I just noticed. Scott had the detail crew attack this spot like it was their car. Love the service. More

10000 mile scheduled maintenance Will Schafer did an excellent job with my VW GTI 10000 mile maintenance. He explained what was needed and the cost. He also recommended other services Will Schafer did an excellent job with my VW GTI 10000 mile maintenance. He explained what was needed and the cost. He also recommended other services for my wheel alignment. I would definitely recommend him to other VW owners. More

Should have used Luther in the first place. My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the pr My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the problem". I didn't even make it out the parking space of the shop! The car was there another week as they diagnosed the engine misfire issue. They had the car another week before declaring it "repaired" l. Picked the car up, drove it three days before the problems returned requiring it to be yet again. This time I had it towed to Luther VW in Brooklyn Center, working with William in the service department. Their technician quickly discovered the issue, performed the repairs and also gave the car a bumper to bumper inspection catching a few items the other shop missed. They've restored my confidence in knowing my car is roadworthy and won't leave me stranded. I should have had it towed to the dealership the first time! Lesson learned. More