Luther Brookdale Volkswagen - Service Center

We have only had VW/Audi vehicles for over 20 years, and currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been currently have four vehicles, including 2017 and 2018 Jettas. Ever since the VW emissions cheating scandal, our service experiences with VW have been horrible. Especially with Luther VW, even with factory warranties, it just feels like they are angling to maximize profits while completely disregarding customer care. Having to pay for a diagnosis for a car under factory warranty is just one of the profit-centered changes that demonstrates their new values. At our last and final visit, we were interrogated by the service advisor, as if he were seeking any evidence to blame us for the problem. Beyond ridiculous and we will not be treated like this by a company we have patronized for over 20 years. Unfortunately, because of these experiences, we will not purchase another VW, and every service visit is something we dread. Fortunately, our customer experiences with Audi have been outstanding. More

Good communication on the repairs needed for my vehicle. My vehicle was ready ahead of schedule. My vehicle was ready ahead of schedule. More

Very friendly staff. Brought my vehicle in for service and had me in and out in no time and had me in and out in no time More

Overcharged me for them to tell me what I already knew. Didn’t change or fix anything, the video I was sent the guy was speaking with no spaces. Likethisitskindofridiculous. Car wash was nice though Didn’t change or fix anything, the video I was sent the guy was speaking with no spaces. Likethisitskindofridiculous. Car wash was nice though More

Staff was very helpful and kept me in the loop while I waited for my service to be complete. waited for my service to be complete. More

Why does VW tell me my alignment is off?my tires are bad?, I get a second opinion and they say that my alignment is just fine and my tires have a year left in them! Why do I call the VW Luther Brookdal bad?, I get a second opinion and they say that my alignment is just fine and my tires have a year left in them! Why do I call the VW Luther Brookdale manager to discuss this, and he does not return my call? Interestingly, the very same thing happened two years ago at Luther VW. I have concluded, the service department has sales people who are coached to find any way to upgrade the charges. This us fraudulent. Note That I asked for the exact reading of my so-called out of alignment, and they could not provide it. And the tire tread depth did NOT match the readings from a large tire company I trust. More

Car was returned from service filthy and had scratches in the paint in multiple locations that required the dealer to send the car off site to have fixed. Even after it was returned it was still dirty. Other the paint in multiple locations that required the dealer to send the car off site to have fixed. Even after it was returned it was still dirty. Other than a ‘whoops sorry’ the dealer just did not care or do anything to make good on this. More

This is dealership that is close to my house. There is a fifteen word minimum. fifteen word minimum. More

Service team was very professional and helpful. The experience was very good. Highly recommend to visit. experience was very good. Highly recommend to visit. More

They were able to squeeze me in short notice. They were very knowledgeable about my vehicle and had great recommendations. very knowledgeable about my vehicle and had great recommendations. More